Head of User Research

About the Role

We’re looking for a Head of User Research to be the voice of the customer, leading user insights that shape how we build and market trading experiences people actually want. You’ll partner across product, design, and marketing to ensure every decision is backed by real user understanding.

What You’ll Do

• Lead and design user research studies across products and markets

• Test prototypes and new features throughout the development cycle

• Collect and analyze feedback from support, reviews, social, and sales channels

• Translate insights into actionable recommendations for product and marketing teams

• Build scalable research processes and feedback systems across the company

• Run usability testing to optimize customer experience

• Conduct market and competitor research to inform positioning and messaging

• Collaborate with marketing teams on campaign testing and user behavior insights

• Present key findings and recommendations directly to leadership

What We’re Looking For

• Proven experience leading user research for consumer digital products

• Strong command of both qualitative and quantitative research methods

• Ability to synthesize complex data into clear, actionable insights

• Experience in usability testing and design research frameworks

• Excellent communication and storytelling skills for diverse audiences

• Hands-on approach and comfort in a fast-moving environment

• Background in fintech, trading, or crypto is highly preferred