Head - Supply Chain (E-Commerce)

Job Summary

The Head - Supply Chain will provide strategic leadership and ownership of the entire supply chain function for our e-commerce and quick commerce businesses, spanning Amazon, Flipkart, Zepto, Blinkit, and other marketplaces.

This senior role is responsible for developing advanced supply strategies, optimizing multi channel inventory, ensuring high service levels and operational excellence, and building and leading a high-performance team. The Head must ensure zero stock-outs (OOS) and no overstock conditions, drive cost efficiency, and align supply chain activities with broader business goals.

Key Responsibilities

1Strategic Supply Chain Leadership

·

·

Define & execute the end-to-end supply chain strategy for all platforms

marketplaces, quick commerce, and D2C channels.

• Lead demand planning, supply planning, and inventory allocation to meet forecasted

demand and promotional spikes.

· Drive multi-platform replenishment strategies to avoid stock-outs and overstock

while optimizing working capital.

· Partner with Sales, Marketing, and Commercial teams to align inventory strategy with

promotions, launches, and peak sales events.

2Borecasting, Planning & Analytics

• Lead advanced demand forecasting models using historical, seasonal, and

marketplace trend data.

- Ensure real-time visibility of stock across warehouses, fulfillment centers, and

marketplace FCs.

• Identify and implement predictive analytics and automation tools for improved

forecast accuracy and replenishment.

Champion dashboards for supply chain insights.

3Inventory Optimisation & KPIs

·

Maintain optimal inventory levels across marketplaces and fulfillment networks to

prevent both OOS and excess inventory.

· Manage inventory KPIs such as Inventory Turns, Fill Rate, Days of Inventory (DOI),

and Stock Accuracy.

• Ensure healthy inventory profiles across all platforms and channels, minimizing

obsolete/aging inventory.

4Warehousing, Fulfilment & Distribution

• Oversee warehousing strategy, including central DCs, regional hubs, dark stores,

and 3PL partners.

Ensure warehouse accuracy, compliance, and efficient operations to meet service

level requirements.

• Track inbound & outbound logistics, route optimisation, freight costs, and capacity

utilisation.

• Ensure marketplace FC compliance (FBA/Flipkart FCs) and quick commerce SLA

adherence.

5Cost & Unit Economics Optimisation

· Drive cost reduction initiatives across inventory holding cost, logistics cost per order,

return cost, and fulfilment cost.

· Lead 3PL and logistics partner negotiations for sustainable cost benefits. Develop

plans for continuous cost control based on periodic unit economics reviews.

6Team Leadership & Stakeholder Management

·

• Lead, mentor, and grow a high-impact supply chain team across planning,

operations, logistics, and analytics.

• Build a culture of accountability, performance excellence, and cross-functional

collaboration.

• Serve as a core strategic partner to senior leadership, presenting performance, risks,

and opportunities.

· Coordinate with Finance for budgeting, cost tracking, and audit compliance.

7Continuous Improvement

• Identify process bottlenecks and lead improvement initiatives using Lean/Six Sigma

principles where applicable.

Plan infrastructure scaling - — new warehouses, integrated technology, automation

(WMS, OMS, control towers).

• Ensure documentation of SOPs, risk management plans, and business continuity

strategies.

Reporting & MIS Governance

The Head - Customer Experience will be responsible for preparing and presenting structured weekly and monthly MIS reports to management for performance review and decision-making.

·

Reports must include:

· Service partner performance scorecard (city / zone wise)

• Performance of all internal team members (ASM, coordinators, call center)

Performance of external teams (service partners & outsourced call center) ·

Average call closing / resolution time (TAT)

· Target vs Achieved service KPIs

·

· Total open cases

· Cases closed within SLA, beyond SLA

• Pending cases within SLA, beyond SLA

Escalation and repeat complaint analysis

• Trend analysis and improvement action plan

The candidate must ensure reports are data-driven, accurate, and actionable, and

present improvement plans during management review meetings.

Requirements

✓ MBA/PGDM in Supply Chain, Operations, Logistics, or related field

✓ 15+ years of experience in supply chain and e-commerce operations (inventory, warehousing, logistics)

✓ 5+ years in senior leadership or strategic roles, leading teams and building scalable processes

✓ Experience with marketplaces (Amazon, Flipkart), quick commerce (Zepto, Blinkit), and multi-location networks

✓ Strong analytical skills with advanced Excel, Gsuite expertise

✓ Proven track record of reducing costs while increasing service levels

✓ Exceptional communication and stakeholder management skills

Preferred: Certification in Supply Chain / SCPro / APICS / Lean/Six Sigma, Experience

scaling warehouse infrastructure and automation systems, Proven platform-wise strategy experience across marketplaces and quick commerce

need a candidate who:

Has handled end-to-end multi-platform supply chain strategy (marketplaces + quick commerce + D2C)

Has strong expertise in advanced demand forecasting, inventory optimisation, and replenishment planning

Can ensure zero OOS and zero overstock while maintaining healthy inventory turns

Has managed multi-location warehouses, 3PLs, dark stores, and marketplace FC compliance

Has driven cost optimisation and unit economics improvements

Can build and lead a high-performance team with strong cross-functional alignment Is capable of presenting structured weekly & monthly MIS to management, including service performance dashboards, SLA analysis, team performance scorecards, TAT reports, target vs achieved metrics, open/closed case analysis, and improvement action plans

Job Type: Permanent

Pay: ₹800,000.00 - ₹900,000.00 per year

Work Location: In person