Head Teller

Job Summary
The Head Teller is responsible for overseeing the daily operations of the teller line, ensuring exceptional customer service, operational efficiency, and compliance with all banking policies and procedures. This role serves as a leader and mentor to the teller team, providing guidance, training, and support to ensure accurate and timely processing of financial transactions.

The Head Teller monitors cash flow, maintains proper cash limits, and ensures adherence to security protocols. They also handle complex customer inquiries, resolve issues, and escalate concerns when necessary. In addition to supervising teller staff, the Head Teller collaborates with branch management to achieve sales goals, enhance customer satisfaction, and support overall branch performance.

Responsibilities

• Supervise and support teller staff in daily operations and customer interactions.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Strong knowledge on OFAC as it relates to Bank transactions.
• Manage cash levels, balancing vaults, and ATMs, and conducting audits as needed.
• Provide training and coaching to tellers to improve performance and service quality.
• Oversee escalated customer issues and complex transactions.
• Assist with scheduling, performance evaluations, and staffing decisions.
• Promote bank products and services to customers as appropriate.
• Assists manager(s) in the completion of monthly and quarterly reports and audits.
• Assist in ordering branch supplies.
• Ensure all logs are fully completed, verified, and initialized.
• Completes other related tasks and projects assigned by leadership.
• Delivers excellent Customer Service, which meets and exceeds the customer's expectations.
• Support’s and will be the branch Subject Matter Expert for upcoming Core Teller Systems Conversion
• Participates and supports CRA and Community Initiatives

Skills

• High school diploma, GED, or equivalent experience
• At least three years’ retail banking experience
• Strong customer service and sales skills
• Demonstrate a positive, professional demeanor at all times.
• Excellent communication and interpersonal skills
• Solid knowledge of state and federal banking regulations
• Good PC skills required.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person