Head Teller

Job Requirements:

High School Diploma or equivalent, 3 years bank experience or equivalent cash handling and supervisor experience, customer service experience.

Good interpersonal communication and supervisory skills by demonstrating a helpful and friendly attitude

Must have exceptional customer service, sales, leadership, mentoring, and management skills

Good organizational and time management skills

Ability to perform all teller functions

Understanding of bank and competitor's products and services

Computer skills; ability to operate standard office equipment, such as adding machines, coin counters, mail machine, teller system, teller scanner etc.

Specific Job Functions:

Supervises tellers and all in branch deposit functions. Performs normal teller duties on a daily basis

Provides on-the-job training for tellers on an as-needed basis. Monitors tellers to ensure compliance with financial institution procedures and policies. Issues written and oral instructions on teller operations as necessary

Assists tellers in locating cash discrepancies; manages unusual window transactions and answers difficult customer questions

Can perform or assist balancing and maintaining vault functions

inspects negotiable instruments for necessary Reg CC holds and fraud suspicion

Ensures all teller stations are adequately stocked and ready for subsequent shifts at changeover or closing

Conducts performance evaluations for tellers and give recommendation for improvement

Assigns tasks and explains the Bank's policies and procedures to the teller team.

Assists in problem resolution for tellers and customers

Represents the Bank through good customer relations and promotes community involvement from all branch personnel. Calls on and corresponds with members of the local community to maintain existing and cultivate new relationships for the organization