Head Waiter/ Head Waitress

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Head Waiter/Head Waitress to join the Food & Beverage team at One&Only the Palm Hotel in Dubai.

With the global growth of our brands, you will be an integral part of the Resort s success and your role goes beyond developing potential relationships with our guests and colleagues. Where you will be responsible in assisting the Restaurant General Manager to maintain resort standards, leads, supervises and motivates his/her staff in all aspects of service to the highest professional standards with care and attention to detail and in accordance to the standard operating procedures.

Key Duties and Responsibilities

• Presents oneself in a way that enhances the guest s overall experience by adding life and energy to the outlet.
• Ensures that all mise- en place is correctly prepared prior to commencing service.
• Prepares all food and beverage requests within the time parameters set by the resort and always displays attributes of genuine hospitality.
• Demonstrates excellent product knowledge of all food and beverage items offered at the resort, and other items provided by the outlet.
• Ensures that the design and layout of the restaurant and bar equipment is flawless and reflects the image of the resort.
• Maintains and creates a working environment that reflects a sense of place.
• Delegates responsibilities to service personnel, and ensures tasks are completed.
• Presents oneself in a professional manner.
• Remains updated on all resort happenings, including guests in- house, arrivals and departures, as well as daily events.
• Reports incidents of breakages, equipment repair and maintenance to Team Leader/ Supervisor.
• Attends and participates in all allocated team events.
• Participates in required training related to the job.
• To effectively communicate and maintain a favorable working relationship with colleges at all levels.
• Always ensure a professional attitude towards guests and colleges.
• To be conscious and responsible regarding energy and water conservation.
• Always maintain the highest levels of personal hygiene.
• To ensure that company and statutory hygiene standards are maintained in all work areas.