Headend Engineer I

The Headend Engineer I , is accountable for the 24x7 operation of the primary headend and secondary hub sites, and all equipment located within each facility. The Headend Engineer l is an entry level position responsible for the basics for installation, maintenance and proper operation of all equipment located within the hub in accordance with company guidelines and local, state and federal regulations. The Headend Engineer l is responsible for the working alongside HEll/HElll for supervision of contracted engineers involved in the installation and maintenance of the facility and associated equipment.

Let us tell you about the perks!

• Be part of a company whose core values include respect, integrity, spirit of service, and accountability!

• Competitive Salary!

• We are currently offering a restricted stock grant of $5,000!

• Medical, dental, and vision insurance, and 401k with a company match

• Paid time off, paid holidays, and tuition reimbursement.

• Significant discounts on broadband packages for employees residing in our service areas.

What YOU need is:

Essential duties and responsibilities include but are not limited to those listed below:

• Performs basic preventive maintenance, repair and installation of primary headend and secondary hub sites 24 x 7. Monitors equipment performance to ensure proper functionality in compliance with manufacturer specifications and company specifications
• Ensures effective operation and proper maintenance of all headend and hub-related peripheral equipment including but not limited to generators, air conditioners, receivers, modulators, processors, optical transmitters, optical receivers, digital receivers, digital transmitters, encoding equipment, controllers, ad insertion, wiring, combining networks, fiber management, digital transport, EAS equipment, set-top controllers, character generators and all related PEG insertion/transmission equipment
• Maintains the integrity and security of hub facilities in compliance with company guidelines
• Coordinates and directs low level trouble-shooting activities with field personnel as necessary to provide expedient restoration of services and excellent customer service
• Assists with the set-up and activation of the optical path for all new /rebuilt/upgrade plant.
• Reports the activities of internal and external customers and wow partners related to hub facilities to HEll, HElll, or Area Headend Manager.
• Implements and coordinates relocation of hubs as required
• Reports, coordinates testing and inspecting of equipment for operational performance
• Follows preventive maintenance procedures, activities and tracking to ensure compliance with company standards
• All other duties as assigned

What you’ll be doing:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High School Degree or GED and one-year certificate from college or technical school in telecommunications or related field equivalent combination of education and training

Experience/Skills Needed:

• 2+ years of experience in Preventive Maintenance is required; must have the ability to read and understand engineering prints as they pertain to Hub facilities
• A basic knowledge of TCP/IP networks is required
• Basic understanding of HFC/FTTH Networks
• Low voltage experience such as DC/AC powerplants

Computer Skills:

MS Office, Spreadsheets, Internet software, E-mail, Database software

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• regularly required to talk and hear
• required to use hands to type, handle objects and paperwork
• required to reach and hold on to items at chest level or reach above the shoulder
• required to use close vision and be able to focus, ability to adjust focus and to see colors
• required to use hands and fingers to use tools and manipulate equipment
• required to occasionally lift up to 50 pounds
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position
• required to be able to work flexible hours as required, including evenings, weekends and on-call shifts and be able to report to the headend within a reasonable amount of time when called

Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran