Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation. This includes Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38 employees, that meet interchange agreement requirements). This does not include temporary, term or temporary intermittent.

VA Tennessee Valley Healthcare System (TVHS) is an integrated tertiary health care system comprised of two hospitals, the Alvin C. York VA Medical Center in Murfreesboro and the Nashville VA Medical Center, as well as 21 outpatient clinics located in middle Tennessee and southern Kentucky. TVHS provides ambulatory care, primary care, and secondary care in acute medicine and surgery, specialized tertiary care, transplant services, spinal cord injury outpatient care, and a full range of extended care and mental health services. More than 146,000 Veterans in middle Tennessee, southern Kentucky, and northern Georgia trust VA TVHS for their health care needs. TVHS is the seventh largest VA medical center system in the nation serving roughly 75 counties with robust research and development, health care innovation, and more. Middle Tennessee offers an abundance of entertainment such as historic music venues, NFL Titans and NHL Predators, recreational activities, and natural sceneries ideal for any individual. Additionally, Tennessee does not have state taxes making the area more attractive to high-quality candidates.

This position is located in the Business Office at the Nashville Campus. Duties include but are not limited to:

• Corresponds with applicants relative to their application for care utilizing approved letters with requests for additional required information and proof of military service.
• Obtains all key information needed, including but not limited to, complete and accurate demographic information, health insurance information, worker's compensation information, etc.
• Ensures appropriate insurance information is obtained from veterans during the interview process and prior to any scheduled procedures for appointments in order to verify pre admission certification.
• Ability to input application information into the VISTA system and obtains all information required for patient processing.
• Ensures that appropriate personnel are notified when veterans are discovered to be ineligible for care.
• Knowledgeable of Public Law 104-262, the Veteran's Health Care Eligibility Reform Act of 1996 as it relates to patient care and serves as a subject matter expert and advisor to veterans on the National Enrollment Program, the established priority levels, the Uniform Benefits Package including but not limited to maternity care, emergency services, benefits not affected by this legislation, etc.
• Ability to fully understands all eligibility's in order to make initial determinations whether veterans/or non-veterans meet legal/contractual requirements for medical care.
• Required to make determinations as to which veterans are placed in certain categories based on complex and complicated income information and statements.
• Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHA policy.
• Protects data from unauthorized release or from loss, alteration, or unauthorized deletion.
• Follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in the computer access agreement that the employee signs.
• Ability to exercise good judgment in determining appropriate categories for veterans in relation to means test activities.
• Ability to meet the needs of customers while supporting VA missions.
• Consistently communicates and treats customers (veterans, their-representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner.
• Ability to provide the customer with consistent information according to established policies, and procedures.
• Handles conflict and problems in dealing with the customer constructively and appropriately.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Designated and/or random drug testing may be required
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• May serve a probationary period
• A complete application package; Resume, Transcripts, etc.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/15/2026.

Typing Proficiency Requirements: This position requires a Typing Proficiency. To qualify for the position applicants must be able to type 40 words per minute typing speed. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency.

In addition to meeting the Typing Proficiency above, candidates must meet one the following as described below:

• Specialized Experience: Applicants must have one (1) full year of specialized experience in the Federal service equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized experience is defined as providing clerical and administrative support; preparing correspondence to include formatting, spelling, grammar and punctuation; Maintaining files and records; Interpreting policy and regulation and updating databases. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years above high school (Transcript Required). OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 4 years above high school (Transcript Required).

• Information management
• Interpersonal Skills
• Organizational Stewardship
• Veteran and Customer Service

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.


The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Documents Accepted:

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (VA)
• Other (1)
• Performance Appraisal
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

• Resume

Next steps