Health Care Operations Coordinator

Healthcare Operations Coordinator (Onsite)

Is Tender Home Health for you?

Do you want to work in a fast-paced healthcare environment where accuracy, organization, and follow-through matter? Tender Home Health is seeking a dependable Healthcare Operations Coordinator to support daily intake and care coordination workflows and ensure operational consistency across departments.

This role is onsite and execution-focused, ideal for someone who can work independently, manage multiple tasks, and maintain strong attention to detail while supporting compliance and accreditation readiness.

About Tender Home Health

Tender Home Health is a growing home health agency committed to delivering high-quality patient care through strong operations and teamwork. Our Operations team works closely with Clinical, Sales, and Finance to ensure patients are admitted timely, documentation is accurate, and processes are followed consistently.

We value accountability, clear communication, and continuous improvement.

Life is short — strive for excellence.

Key Responsibilities

Intake & Care Coordination Support

• Support daily intake and care coordination workflows
• Review referrals and patient records for completeness, accuracy, and timeliness
• Ensure documentation meets internal standards and deadlines
• Identify missing, incorrect, or delayed items and route for follow-up
• Coordinate with intake, clinical, billing, and administrative teams

Operational Review & Process Support

• Monitor assigned workflows to ensure procedures are followed consistently
• Perform routine quality checks on documentation and operational tasks
• Identify recurring issues or gaps and escalate appropriately
• Maintain trackers, reports, and internal documentation
• Support implementation of updated workflows and SOPs

Compliance & Accreditation Support

• Ensure records and workflows align with internal compliance standards
• Assist with internal audits and documentation reviews
• Support preparation for accreditation and survey activities (e.g., JCAHO, DPH)
• Maintain organized, audit-ready records

QualificationsRequired

• Bachelor’s Degree
• 3 years of experience in healthcare coordination, intake, or operations support
• Strong attention to detail and ability to manage multiple tasks
• Process-oriented mindset with ability to follow and validate procedures
• At least 1 year of experience coordinating with remote teams
• Strong organizational and problem-solving skills
• Clear written and verbal communication skills
• Comfortable navigating and working within EMR systems
• Demonstrated working knowledge of Microsoft Office (Word, Excel, Outlook)
• Ability to work onsite with minimal supervision
• Availability to work one weekend per month, as needed

Preferred

• Home Health experience
• Exposure to compliance, audits, or regulated healthcare environments
• Clinical background (preferred, not required)

Compensation & Benefits

• Pay Range: $55,000 – $60,000
• Bonus: Up to $5,000 annually, based on performance and company results
• Medical Benefits
• Paid Time Off
• Opportunity for long-term growth within operations

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• List any credentialing, enrollment, or payer-related activities you have personally supported in prior roles. Please be specific
• List specific EHRs or healthcare portals you have worked with.
• List number of remote team members did you coordinate with at one time

Experience:

• Healthcare Coordination, intake or operations support: 3 years (Required)
• Microsoft Office Tools: 2 years (Required)
• Home Health : 2 years (Required)

Work Location: In person