Health Center Office Coordinator & Medical Assistant

General overview of responsibilities:

• Serve as the primary front desk and reception support for the Health Center, greeting students, faculty, staff, and families in a professional and welcoming manner.
• Manage student check-in and check-out processes, and the daily clinic flow, to ensure efficient operations.
• Provide information about Health Center services while maintaining strict confidentiality in accordance with HIPAA, FERPA, and school policies.
• Support clinical operations by assisting healthcare providers with basic clinical tasks within the scope of training, including, but not limited to, preparing exam rooms, supporting health screenings, and assisting with documentation in the electronic health record system.
• Maintain accurate student health records, scan and organize medical documentation, and support compliance tracking, including immunizations and required health forms.
• Coordinate communication with students, families, providers, and internal school departments to support continuity of care.
• Assist with inventory management, supply ordering, and general administrative and operational support.
• Contribute to a calm, supportive, and student-centered environment where adolescents feel comfortable seeking care.
• Participate in staff meetings, training, and ongoing Health Center improvement efforts.

The required characteristics and/or skills of this position are:

• Strong commitment to student-centered care and adolescent health and wellness.
• Excellent organizational, multitasking, and communication skills.
• Strong attention to detail and accuracy in documentation and recordkeeping.
• Ability to maintain professionalism, discretion, and confidentiality at all times.
• Strong interpersonal skills and the ability to build rapport with teenagers.
• Team-oriented mindset and willingness to support a small clinical staff.
• Ability to manage competing priorities and frequent interruptions throughout the school day.
• Commitment to supporting LFA’s mission and values.
• Upholds LFA standards of professional courtesy, punctuality, discretion, and confidentiality
• Supports departmental goals and colleagues.
• Eagerness to get involved in a boarding school community.

Required experience and/or education:

• 1–3 years of experience in a medical office, school health center, or patient-facing healthcare role preferred
• Certified Medical Assistant strongly preferred
• Experience with electronic health records (EHR) systems preferred
• Experience working with adolescents strongly preferred