Health Coach

About HEAPS Health Solutions :

HEAPS Health Solutions is a health tech company based out of Bangalore, India with offices in Mumbai, Hyderabad and Delhi.

HEAPS is a Software as a Service (SAAS) provider that leverages advanced Data Analytics, Artificial Intelligence and Machine Learning to revolutionize the healthcare delivery and payments model by building a “Healthcare Network” and a “Value-Based Care” model.

We specialise in Patient Care-Coordination modules for cohorts of people with different needs.

Responsibilities:

• Engage with patients via tele-counselling to understand their medical history, current health status, medications, lab reports, and other needs.
• Identify additional patient requirements such as medications or lab tests.
• Encourage patients to share complete medical history and check for any deviations from the prescribed treatment plan.
• Provide emotional and psychosocial support for patients dealing with chronic, acute, or terminal illnesses.
• Monitor patient progress and guide them appropriately if alarming symptoms are reported.
• Address patient queries using predefined FAQs.
• Assess patient compliance with labs, medications, and diet; coach them to follow the prescribed plan.
• Create and implement personalized care plans for high-risk patients.
• Offer continuous support, education, and motivation through calls and messages.
• Educate on lifestyle changes, risk reduction, medication adherence, and self-care.
• Share wellness and diet tips as needed.
• Identify early signs of deviation from care plans.
• Collaborate with the Program Manager to identify trends, gather insights, and improve patient compliance.

Qualification:

Minimum Bachelor’s Degree in Clinical/Medico/Biology background. (Preferred Pharmacists, Registered Nurses, Clinical Psychologists, Dietitians, Nutritionists, or such related fields.)

Mandatory Language:

English, Hindi, + Regional languages is a plus point

Experience:

• Minimum 6 months or 1 year of experience in wellness coaching/health coaching or care management process
• Experience in diet counselling or nutrition management is a plus point

Job Type: Full-time

Pay: ₹250,000.00 - ₹300,000.00 per year

Ability to commute/relocate:

• Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• English (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person