Health Information Consulting Services Client Executive

Description:

At e4health, we Empower Better Health. The e4health Team is on a relentless mission to care for those teams who care for others. We bring our passion, ingenuity, and expertise to every engagement. In joining our Team, we want your help to provide our customers with powerful solutions in the pursuit of quality, integrity, clinical and financial value across healthcare.

Our People make the difference. Serving more than 400 hospitals and health systems nationwide for nearly two decades, e4health provides solutions to tackle the toughest problems in healthcare with unmatched technology, mid-revenue cycle, and operational expertise. e4health solutions streamline clinical, financial, and health information data and workflows, optimize coding, quality, and clinical documentation integrity processes, and address health IT operational challenges to deliver material results for healthcare organizations across the country. Learn more about us at www.e4.health.

About the Role

The Health Information Consulting Services Client Executive is responsible for driving new business growth and expanding existing client relationships within the healthcare provider markets. This role focuses on selling a portfolio of Health Information Technology services and related professional services—including EHR Advisory, Implementation, Optimization, and Support, Legacy Data Management, Document Management, Duplicate Patient Cleanup, and Clinical Data Abstraction.

The ideal candidate is a consultative, high-energy sales professional who understands healthcare IT strategies, operations, workflows, and priorities of hospitals, health systems, and large medical groups. Proactive, relationship-driven, highly organized, and passionate about supporting healthcare clients with excellence.

Key Responsibilities

Customer Relationship Management

• Serve as the main point of contact for assigned clients, building trusted, long-term relationships.
• Understand each customer’s business goals, challenges, and service expectations.
• Conduct regular check-ins, business reviews, and performance updates.
• Have a combined 10 meetings a week of Networking, Current Client and Prospective client meetings.

Service Delivery & Issue Resolution

• Coordinate with internal teams to ensure seamless service delivery for each account.
• Monitor program performance, client utilization, and satisfaction metrics.
• Identify issues proactively and drive timely resolutions.
• Ensure clients receive accurate, timely communication and support.

Account Growth & Retention

• Identify opportunities to expand services, strengthen customer engagement, and increase retention.
• Support renewal planning and partner with leadership on proposal or pricing needs.
• Promote best practices to help clients maximize the value of e4health services.

Operational Excellence

• Maintain detailed account documentation, call notes, and client history.
• Use CRM and internal systems to track interactions, needs, and follow-up tasks.
• Support onboarding activities for new clients or expanded services.
• Prepare reports, data summaries, and presentations for internal and external stakeholders.

Requirements:

REQUIRED

• 5+ years of successful sales experience in healthcare IT services and solutions consulting, EMR, Clinical and Revenue Cycle Application implementation, optimization and support, legacy data management, data conversion and validation.
• Strong communication, relationship-building, and interpersonal skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Problem-solving mindset with attention to detail and follow-through.
• Experience with technology tool including Salesforce, ZoomInfo and Definitive Health platforms, and basic reporting.
• Skilled in consultative selling, needs assessment, and solution development.
• Excellent communication, presentation, and negotiation skills.
• Ability to travel as needed (30–50%).

PREFERRED

• Established relationships within hospital IT leadership.
• Knowledge and ability to speak of IT and HIM dependencies, selling services such document management, MPI remediation and clinical data abstraction.
• Experience navigating cross-functional teams.

Key Success Attributes

• Integrity, passion, and ethics are required
• Exhibit consistent initiative with strong drive for results and success
• Demonstrate commitment to a team environment
• Well-developed written, verbal, and presentation communication skills including deep listening and attention to detail
• Ability to self-motivate and self-direct
• Possess strong time management and organizational skills
• Commitment and adherence to company Core Values
• Consultative and customer first mindset with strong analytical and problem-solving skills
• Executive presence and ability to communicate with client senior leadership
• Self-motivated with strong organizational, communication and time-management abilities
• Team-oriented and highly collaborative, with the ability to effectively cross-sell across multiple service lines
• Ability to adapt quickly in a fast-paced environment

What We Offer

401(k) ELIGIBILITY

e4health offers a retirement benefits package including 401(k) with company match.

• Full-time employees will be eligible to contribute to a 401(k)-retirement account after successfully completing 90 days of employment.
• Part-time employees will be eligible to contribute to a 401(k)-retirement account after completing 250 hours of worktime.

BENEFITS (ELIGIBLE TO FULL TIME EMPLOYEES ONLY):

We offer an excellent salary, medical, dental, vision, life, short/long term disability insurance, and PTO policy.