Health Insurance Sales Supervisor

Position Summary:

We are seeking a highly experienced Medicare Sales Supervisor for an on-site role at our Florida Access location in Orlando, FL 32809, responsible for supervising an in-office team of Medicare sales agents. In this role, you will be responsible for driving sales performance, guiding agents, and ensuring that sales targets are met. You will also play a crucial role in training and mentoring agents on health insurance products, specifically Medicare plans. The ideal candidate is a natural leader with excellent communication and interpersonal skills, the ability to hold people accountable, and a passion for helping others succeed.

As a Medicare Sales Supervisor, you will oversee the sales production process, assist with case-specific scenarios, and ensure all sales activities align with company goals and regulatory requirements. You will also monitor key performance indicators (KPIs) to drive continuous improvement and collaborate across teams to achieve success. If you're ready to make a positive impact in your community and grow in a mission-driven company, we want to hear from you!

Key Responsibilities:

• Lead and Motivate Sales Agents: Provide guidance and support to sales agents, ensuring they meet or exceed daily sales targets.
• Sales Performance Monitoring: Analyze daily sales results, review metrics, and identify areas of improvement to enhance overall team performance.
• Case Support and Problem-Solving: Assist agents in resolving case-specific issues and finding solutions to help them achieve their sales quotas.
• Product Knowledge: Maintain an in-depth understanding of Medicare plans, benefits, networks, and related health insurance products. Assist agents in explaining product offerings to customers.
• CRM Management: Oversee the company's customer relationship management (CRM) system, ensuring accurate and organized input of customer data. Use the CRM to communicate with agents and track sales activities.
• Compliance and Regulatory Knowledge: Understand and ensure adherence to CMS rules, qualifications for Extra Help, Medicaid, Chronic conditions and Sunfire enrollment applications.
• Training and Onboarding: Lead the onboarding and ongoing training of new sales agents. Provide resources and guidance to help them excel in their roles.
• Quality Assurance: Review sales calls and perform QA audits to ensure adherence to company standards and improve the quality of customer interactions.
• Remote Team Management: Effectively manage a remote team of sales agents, ensuring they stay on schedule and meet performance expectations.
• Collaboration and Communication: Work cross-functionally with other teams to ensure smooth operations and timely responses to agent and customer needs.

Performance Objectives:

• Consistently lead your team to meet or exceed daily sales targets.
• Provide timely solutions to agents' challenges, fostering a high-performance sales culture.
• Maintain high levels of agent engagement and satisfaction.
• Ensure CRM and sales processes are streamlined, efficient, and compliant with regulations.
• Successfully onboard new sales agents and help them become top performers.

Qualifications:

• Bilingual: Spanish and English
• License: 2-15 or 2-40 health insurance license in Florida.
• Experience: At least 3 years of experience in Medicare sales or health insurance sales, with a proven track record of achieving sales goals. Previous experience in a supervisory or leadership role is preferred.
• Education: High school diploma required; Bachelor's degree in business, marketing, healthcare, or related field is preferred.
• Certifications: Valid Medicare Sales certification (or willingness to obtain within a specified period).

Skills:

• Strong leadership and mentoring abilities.
• Excellent communication and interpersonal skills.
• Proficient in CRM systems and sales management software.
• Ability to analyze data and make informed decisions.
• Detail-oriented with strong organizational and administrative skills.
• In-depth knowledge of Medicare plans and the enrollment processes.
• Ability to train, motivate, and develop sales agents.
• Strong problem-solving skills and the ability to influence others.

Why Join Us?:

• Mission-Driven Organization: Join a company that is committed to improving the lives of people in your community.
• Career Growth: Opportunities for personal and professional growth in a fast-paced, rewarding environment.
• Supportive Team: Be part of a collaborative and supportive team dedicated to helping you succeed.
• Competitive Compensation: Enjoy a competitive salary and benefits package.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Retirement plan

Experience:

• Medicare Sales or Health Insurance Sales: 3 years (Preferred)
• Supervisory or Leadership role: 3 years (Preferred)

Language:

• Spanish (Required)

License/Certification:

• 2-15 or 2-40 health insurance license in Florida (Required)
• Medicare Sales certification (Preferred)

Ability to Commute:

• Orlando, FL 32809 (Required)

Work Location: In person