Healthcare Enrollment Specialist

Job Description:

Job Title: Healthcare Enrollment Specialist

Location: Indianapolis, IN

Department: Client Access

Employment Type: Full Time

Job Summary:
Join our compassionate and collaborative team as a Healthcare Enrollment Specialist, where your efforts will directly impact the lives of individuals seeking comprehensive insurance coverage. You will play a vital role in maximizing enrollment in Marketplace coverage while developing community partnerships to enhance outreach efforts. We are looking for someone who is dedicated, empathetic, and skilled in communication to help others navigate their healthcare options. Your work will not only empower individuals but also strengthen community ties, making a meaningful difference in the lives of those we serve.

In this role, you will assist individuals and small businesses with insurance eligibility options, facilitate enrollment processes, and provide essential information to ensure consumers make informed decisions. You will engage with the community to recruit and support uninsured patients, serving as a vital link between health services and the community.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce

Key Responsibilities:

• Assist individuals with insurance eligibility options and facilitate enrollment processes.
• Engage with small business employers and their employees to provide insurance information.
• Empower patients through effective communication and support in navigating healthcare systems.
• Troubleshoot barriers to healthcare adherence and connect patients to community resources.
• Build and maintain relationships within the community to improve access to healthcare services.
• Perform general support activities and carry out special projects as required.
• Other duties as assigned.

Education, Experience, and/or Credential Qualifications:

• High school diploma or GED with some college is required.
• Undergraduate Bachelor’s degree in Social Work, Psychology, Public Health Nursing, Health Education, or a related field from an accredited school is preferred.
• Two (2) years of experience working in community health, human services outreach, and/or healthcare preferred.
• Desirable experience includes customer service, patient/peer coaching, medical patient interaction, community relations, outreach, data entry, and public speaking.

Additional Qualifications:

• Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check.
• Current driver’s license, acceptable driving record, and current auto insurance.
• Must complete Navigator training and navigator licensure requirements within 1 month of employment.
• Adhere to conflict of interest standards and uphold Marketplace privacy and security standards.
• Must provide evidence that incumbent is free of infectious and contagious disease prior to beginning employment and annually thereafter.

Physical Requirements:

• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull, or otherwise move objects, including the human body.
• Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.