Healthcare Project Manager

iMethods is seeking an Epic Community Connect Customer Success Manager for a full time opportunity in Jacksonville, FL. This role will require you to live in Jacksonville, or within driving distance to Jacksonville.

The Epic Community Connect Customer Success Manager will support the growth and success of the expanding Community Connect program. This individual will serve as the primary point of contact for affiliate partners , ensuring strong relationships, high satisfaction, and successful adoption of Epic and related health IT solutions.

The CSM will own the full client lifecycle , including discovery, design/build coordination, implementation, and ongoing support. This is a highly visible, relationship-driven role requiring strong communication, operational oversight, and problem-solving skills.

This position plays a critical role in driving Community Connect expansion , improving affiliate engagement, and ensuring long-term success across partner organizations.

Key Responsibilities:

• Serve as the primary liaison for Community Connect affiliate partners
• Build and maintain strong, collaborative relationships with current and prospective clients
• Lead and coordinate the full client lifecycle
• Facilitate clear communication across internal teams and external stakeholders
• Demonstrate Epic Community Connect functionality and other IT solutions
• Monitor service performance and proactively identify improvement opportunities
• Manage and escalate issues to ensure timely resolution and high customer satisfaction
• Coordinate onboarding of new affiliates and support expansion efforts
• Travel to affiliate sites to support implementations and strengthen partnerships

Minimum Qualifications:

• Experience working with Epic Community Connect
• Experience supporting Epic ambulatory workflows
• Strong background in customer-facing roles or stakeholder management
• Experience supporting end users and operational workflows
• Ability to manage multiple projects and priorities simultaneously
• Excellent communication, organization, and problem-solving skills

Preferred Qualifications:

• Experience with Epic Client Dashboard management
• Experience gathering and translating business requirements
• Project management experience (formal or informal)
• Experience supporting Epic go-lives and post-go-live optimization
• Informatics or clinical workflow experience
• Experience supporting both front-end and back-office operations

Key Success Traits:

• Relationship-driven with strong customer service mindset
• Proactive and solutions-oriented
• Ability to navigate complex stakeholder environments
• Strong organizational and follow-through skills
• Comfortable operating in a fast-paced, evolving environment
• High level of ownership and accountability