Healthcare Software Application Analyst (QA)

About the Role

We are seeking a Healthcare Application Analyst to help in designing, implementing, troubleshooting and quality-assuring our software. The responsibilities include developing comprehensive documentation, staying up to date on regulatory requirements, understanding customer workflows, and ensuring the overall quality of both the user interface and the back-end of our product suite. This role involves training on a data submission platform, where you will play a key role in guiding customers through support calls. Your responsibilities will extend to leveraging project management skills and utilizing ticketing systems effectively. We are looking for someone with a strong eagerness to learn in a dynamic environment. The ideal candidate possesses a healthcare background, excels as a team player, and has exceptional interpersonal, organizational, written, and verbal communication skills.

Requirements

• Experience as healthcare software superuser, application analyst, QA, or project manager.
• An understanding of relational database technology and ability to develop SQL queries is highly desirable.
• Clinical experience is highly desirable.
• Experience with using ticket systems is helpful.
• Knowledge of Clinical Quality Measures, HL7 or FHIR required.
• You have a strong capacity for logical thinking, with the ability to dig deep into issues and find the root cause for software issues.
• You are able to work independently in a fast-paced environment, where frequent releases are the norm and additional production updates are always a possibility

Culture

• Hybrid work environment allows you flexibility. Louisiana residents are preferred.
• Excellent compensation, offering competitive salaries based on experience and expertise.
• Flexible hours for a healthy work-life balance.
• Benefit package including comprehensive health insurance and 401(k) matching
• Casual, friendly work environment with a relaxed and supportive work atmosphere.

Job Type: Full-time

Pay: $35.00 - $50.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you now, or in the future, require visa sponsorship?
• Do you have clinical experience? If so, what?

Ability to Commute:

• New Orleans, LA 70121 (Required)

Ability to Relocate:

• New Orleans, LA 70121: Relocate before starting work (Required)

Work Location: Hybrid remote in New Orleans, LA 70121