Healthcare Worker (100% Remote)

Job Title: Health Care Worker (Non-Clinical Case Manager)

Location: 100% Remote

Department: Care Coordination / Case Management

Reports To: Program Manager or Care Coordination Lead

Job Type: Contract About us

Millions of families miss out on essential healthcare and social benefits-not because they don't qualify, but because the systems designed to help them are difficult to navigate. We're changing that with AI-powered voice agents that help people apply for critical healthcare and social programs entirely over the phone-no internet access, smartphones, or reading required. By partnering with hospitals, health plans, and government organizations, our platform increases engagement in wellness visits, screenings, care management, and benefit programs. Our AI agents operate in 75 languages and consistently achieve more than twice the engagement of traditional outreach. As we enter a rapid growth phase and scale city by city, we're looking for great additions to the team to help build and expand this work. Position Summary

Prestige Development Group is seeking experienced Non-Clinical Health Care Workers (Case Managers) to manage full lifecycle case coordination in a remote environment.This role focuses on intake validation, user outreach, benefits application assistance, submission verification, case tracking, and escalation of high-risk cases. The position supports individuals applying for programs such as Medicaid, SNAP, LIHEAP, housing assistance, and other social services. This is not a clinical position and does not involve medical decision-making. Key Responsibilities

• Review and validate intake records from referral sources and automated systems
• Contact users to verify identity and clarify service needs
• Assist individuals with applications for Medicaid, SNAP, LIHEAP, housing assistance, and other public benefits
• Ensure applications are complete and submitted accurately
• Confirm submission and maintain case documentation in the CRM system
• Track cases against service-level agreement (SLA) timelines
• Escalate urgent cases involving:
• Utility shutoff risk
• Food insecurity
• Durable medical equipment (DME) needs
• Vulnerable or high-risk populations
• Follow established workflows, escalation procedures, and documentation standards
  
  

Qualifications Required

• 3+ years of experience in healthcare coordination, case management, benefits navigation, or social services
• Strong familiarity with Medicaid and public assistance programs
• Experience working with high-risk or elderly populations
• Strong documentation and organizational skills
• Experience working with CRM systems (Salesforce preferred)
• Excellent English communication skills (written and verbal)
  
  

Preferred

• Spanish English bilingual
• Experience with hospital discharge coordination
• Experience managing durable medical equipment (DME) cases
• Experience working in SLA-driven environments
• Performance Standards
• This is a metrics-driven role. Performance will be evaluated based on:
• Time to first user contact
• SLA compliance rate
• Submission accuracy
• Documentation completeness
• Escalation appropriateness
• Case resolution timelines
• Accuracy and documentation integrity are prioritized over speed.
  
  

Compensation

• Contract Role Hourly Rate (Candidate Proposed)
• Rates will be evaluated based on:
• Experience level
• Knowledge of public benefit programs
• Case management experience
• Language proficiency
• Workflow discipline
• Candidates located in North America or South America are welcome to apply.
• English fluency is required. Spanish-English bilingual candidates are strongly preferred.
  
  

Equal Employment Opportunity (EEO)

Prestige Development Group (PDG) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PDG prohibits discrimination and harassment of any kind, including based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected characteristic under applicable federal, state, or local laws. Americans with Disabilities Act (ADA)

PDG is committed to providing reasonable accommodations for individuals with disabilities during the job application and hiring process. Background Check Policy

Employment is contingent upon successful completion of a background check. PDG complies with all applicable laws regarding background screening. How to Apply

Interested candidates are encouraged to submit their resume for consideration. Applications will be reviewed on a rolling basis until the position is filled.