HealthLight Veteran Sales Support Specialist

About HealthLight

HealthLight is an established leader in the medical device industry, selling light therapy products to medical professionals, consumers, and the Veterans Administration through its network of Sales Professionals and through direct relationships with distributors. HealthLight is the gold standard and on the cutting-edge of the growing Photobiomodulation / light therapy industry, which is becoming more commonly known as an effective drug-free treatment for pain, stiffness and aches that affect millions of people. Inspired by Nobel Prize-winning science, light therapy devices from HealthLight are FDA-cleared. HealthLight has been in business for 16 years, headquartered in Jupiter, Florida with operations and production in Illinois.

HealthLight is owned by Wolters-Althoff Investments, a family investment office.

Position Summary

Role Highlights:

· Fully remote position with majority of tasks performed via phone, email, virtual meetings

· Help military veterans obtain drug-free pain relief through the VA

· Use medical knowledge and previous sales experience to facilitate HealthLight conversations with both veterans (90%) and VA providers (10%)

· Provide clinical and educational resources to veteran and VA provider team

· Collaboration with Sales Manager on VA leadership connections, building relationships for future VA growth within HealthLight

· Manage Marketing efforts within our CRM HubSpot

The HealthLight Veteran Support Specialist is a Business Development Representative role which will support the HealthLight sales team by helping them achieve revenue growth specifically within the HealthLight/VA partnership, and maintaining the veteran relationships established by the HealthLight network of sales professionals. The Veteran Support Specialist will support the sales team by contacting incoming veteran leads as well as current veteran customers via phone and email, responding to veteran lead requests and questions, explaining the science of infrared light, and handling administrative tasks, scheduling meetings, and resolving questions from veterans.

The specialist reports to the Sales Manager and will support our team of sales professionals, Customer Service Manager, and various departments in a variety of veteran-related tasks.

Roles and Responsibilities

The HealthLight Veteran Support Specialist will be responsible for assisting the HealthLight sales team and customer service team to achieve revenue growth, build lasting relationships with veterans, and increase customer satisfaction for the organization.

Duties will include the following, which is not an exhaustive list of responsibilities:

1. Contacting veteran leads via phone and email, including responding to inbound veteran calls and emails as veteran’s first point of contact with HealthLight. This means covering the entire USA at appropriate hours.

2. Educating veterans on HealthLight/VA partnership, including providing documents for veterans to share with VA providers and initiate sales process.

3. Explaining infrared light therapy and how it relieves pain and promotes healing.

4. Following up with veterans who are in-progress with the VA, and sharing information with Sales Manager to complete the sale

5. Scheduling and coordinating sales meetings and events in collaboration with Sales Manager

6. Performing administrative tasks for the Veteran Administration business

7. Completing tasks and performing lead follow-ups within CRM system (HubSpot)

8. Maintaining veteran customer data and updating HubSpot accounts for sales reports

9. Researching and compiling information for sales team as needed

10. Serving as backup for customer service

What You’ll Need

● Charismatic personality with good communication skills required.

● Previous experience in healthcare using medical terminology (CNA, PTA/COTA, PT, LPN, RN, etc.) required.

● Experience in medical device sales preferred.

● Passion to help patients achieve drug-free pain relief required.

● Excellent written and verbal communication skills required.

● Strong organization and project management skills required.

● Previous experience with CRM Systems, specifically HubSpot, highly preferred.

● Microsoft Office skills (Outlook, Word, Excel, PowerPoint) preferred.

● Remote meeting familiarity preferred: Zoom, Teams.

● Social Media skills (Facebook, LinkedIn, Instagram) preferred.

What You’ll Get

HealthLight is a special company with a family-oriented, collaborative culture. We’re sure you’ll appreciate these opportunities:

● Salary $65,000 - $80,000 based on experience

● Make a difference: our products help people live better lives

● We are not selling tires--the reward from helping veterans in pain is tremendously rewarding

● Comprehensive benefits package

● Our team is hand-picked: you’ll work with great people. Period.

● Opportunity to grow professionally and personally. We grow together.

● Ability to thrive in a supportive, innovative culture

● Potential to advance

Pay: $65,000.00 - $80,000.00 per year

Application Question(s):

• Have you ever had government experience?

Education:

• Bachelor's (Required)

Experience:

• Medical device sales : 3 years (Preferred)
• CRM: 3 years (Required)

Language:

• English (Required)

License/Certification:

• Nursing certification (Required)

Work Location: Remote