Heavy Equipment Rental Coordinator

We are looking for a rental coordinator to help with all customer support throughout the entire rental process. This position acts as an inside salesperson, handling transactions for customers over the phone and face-to-face. This position is critical in ensuring customer satisfaction and maximizing machine utilization.
Primary Responsibilities:

• Manages the daily operations of renting machinery, serving as the primary contact for customers, sales, and logistics. They process contracts, schedule deliveries, and ensure equipment availability. This fast-paced role requires technical understanding of construction equipment, strong customer service.
• Provide superior customer service, determining customers’ needs to further assist them, and handle customer complaints in a professional manner while offering solutions to their problem.
• Check availability of equipment with the shop, and schedule maintenance to meet deadlines.
• Ensure equipment is delivered and picked up on time to meet the customer’s needs.
• Administer rental agreements, including rental out and in dates.
• Return the equipment in the system by verifying hours and if fuel is needed.
• Log daily phone calls and customers interactions.
• Participate in required safety program, and work in a safe manner
• Complete additional tasks as assigned by management
• Build quotes
• Coordinates billing process

Required Qualifications/Skills:

• Strong leadership skills and a competitive nature
• Computer skills to include Internet Explorer, Excel, Access, Word, Power point
• Must be able to comprehend, speak and write the English language
• Must possess excellent interpersonal and communication skills, both in person and over the telephone
• Creative thinking and problem-solving ability
• Must be highly organized in a fast-paced work environment
• Valid driver’s license and acceptable driving record
• High school diploma or equivalent

Preferred Qualifications/Skills:

• Customer service, front desk
• Knowledge of Spanish language (not required)

Job Type: Full-time

Schedule:

• 8-9 hour shift
• Monday to Friday
• 7:30a.m - 5p.m
• Pay will be based on experience

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Phone etiquette: 1 year (Preferred)
• Leadership: 1 year (Preferred)

Language:

• English (Preferred)
• Spanish

License/Certification:

• Driver's License (Preferred)

Work Location: One location

Hiring Insights
Hiring 1 candidate for this role

Apply in person at:

Double H Equipment

618 N 6th Ave

Wauchula, FL 33834

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Work Location: In person