Heavy Equipment Service Administrator

The Service Administrator is responsible for determining customer service requirements for machine repairs and ensuring all issues are handled promptly and correctly. Applicant should have outstanding organizational and communication skills and be capable of delivering a high level of customer service.

Compensation Package: Hourly wage + monthly bonus + profit-sharing bonus + 401k with 6% match.

Duties and responsibilities include, but are not limited to:

• Assists customers by properly identifying service needs. Documents complaints and issues to allow for proper repair diagnosing.
• Stays in constant communication with customer in regards to quote, scheduling, status and completion or repairs.
• Opens and closes work orders, properly coding repairs.
• Studies and stays current on new product bulletins and catalogs.
• Presents, with strong knowledge, the features and benefits to servicing equipment as suggested by manufacturer.
• Takes care of warranty concerns.
• Conducts self in a professional and respectful manner at all times with co-workers and customers

Desired Skills and Experience:

• High school diploma or GED
• A minimum of three years working experience in a related field, automotive, construction of similar industry
• Customer service experience required
• Ability to speak Spanish required
• Excellent verbal and written communication skills
• Computer skills required, including all Microsoft Office applications

Job Type: Full-time

Pay: From $18.54 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• How many years of service administration experience do you have in heavy equipment or auto industry?
• How many years of customer service experience do you have?

Language:

• Spanish (Required)

Work Location: In person