Help Desk Analyst

Department: Information & Technology

Job Summary: This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. The Help Desk Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to go above and beyond, and most importantly working as a team.

Principal Responsibilities

• Manages all aspects of a Microsoft environment
• Works with Microsoft Active Directory and Exchange.
• Supports a virtual desktop environment on VMWare along with various other end user hardware
• Builds and/or Supports Desktops, Laptops, Virtual Desktops, and other mobile devices
• Works with AV equipment, Video Conferencing Technologies and conference rooms
• Provide technical support for end users, including troubleshooting hardware and software issues
• Deliver on-site technical support to building amenity floor, executive meeting and event space, including large-scale meetings, client presentations, and after-hour events
• Other duties which may be assigned

Other Functions

• Assist with IT projects as needed
• Able to participate in an after-hour support rotation with the team, fielding emergency end user calls.
• Be available to work alternate shifts or very occasionally on weekends as needed.
• Some travel in New Jersey, New York, Delaware and Philadelphia area as needed

Requirements

• 2 or 4 year college technical degree preferred or commensurate help desk support experience including remote assistance and remote support preferred
• Able to train end users on hardware or software usage with empathy and patience
• Able to provide quick solutions to user reported issues while also delivering service that yields a high customer service satisfaction among the employees
• MCSA or other job related certifications preferred
• Microsoft Office 365 and AirWatch/InTune experience preferred
• Working Knowledge of different operating systems and device types
• Good working knowledge of security best practices within this role is needed
• Excellent Customer Service, written and oral communications Skills
• Strong organizational and interpersonal skills
• Desire to learn and be part of a team
• Team Player, Self-motivated with strong problem solving and customer service orientation skills
• Authorized to work in the United States on a full-time basis without Company sponsorship

Work Conditions

Office environment with moderate noise level; Able to work flexible hours and travel to other Conner Strong buildings and client work sites when needed.

Salary for this position ranges from $55,000 - $65,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis.

Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, and PTO.

Conner Strong & Buckelew is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability (physical or mental), marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.