Help Desk Analyst

Our government client is looking for an experienced Application / Production Support Analyst on an onsite 12+ months renewable contract role in Durham, NC.

Position: Application / Production Support Analyst | W2 RATE - $23/hr | LOOKING FOR IMMEDIATE HIRE

About the role:

This position acts as a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues that cannot be resolved by front-line Help Desk staff, by diagnosing the root cause and resolving isolated issues or, if required, escalating provider issues to development staff.

These positions work closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers, and/or client implementation specialists. Positions work with multiple groups to work through complex issues that include replicating, isolating, and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with the setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development, and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved, and implemented.

Required/Desired Experience:

• 3 Years of Experience and knowledge of browser-based applications. Required
• 5 Years of Experience researching, analyzing and interpreting automated system problems. Required
• 3 Years of Experience working in a Application/Production Support based (not hardware) help desk environment. Required
• 5 Years of Working knowledge of social services and subsidized Child Care / Providers. Desired
• 3 Years of Broad knowledge of the CWIS/PATH NC application and functionality. Desired
• 5 Years of Experience writing and running SQL queries. Desired
• 3 Years of Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions. Required

About Vector:

Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

www.vectorconsulting.com

“Celebrating 30 years of service.”