Help Desk Analyst

Salary: $39,861.00 - $46,528.00 Annually

Job Type: Administrative Full Time

Job Number: 2603 A 009

Location: Wharton, TX

Department: Vice Pres of Information Technology Area

Closing: 4/20/2026 10:00 AM Central

General Description

The Help Desk Analyst is responsible for providing first line response for students, faculty, and staff requiring assistance with information technology issues and problems. The Help Desk Analyst troubleshoots computer problems, determines resolution, documents work done, and adds to knowledge base to assist with solving common user issues or problems. This position also triages and escalates service requests to the appropriate support areas, provides reporting and analyzes ticket trends, and assists the Help Desk Manager in developing proactive solutions to prevent future repetitive issues.

Requirements

This position requires an Associate's degree or equivalent 60 college credit hours. Two (2) years of current full-time office work experience is required. Basic knowledge of Windows operating systems and Microsoft Office applications is required. Experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users is required. A criminal background check is required.

To be considered for this position, all qualified applicants must attach to their online application the following documents:

• Copy of transcript showing completion of an Associate's degree or equivalent 60 college credit hours
• Resume
• Cover Letter outlining relevant work experience

All documents must be attached to one online application to be considered. Please re-open your application form to verify all documents are properly attached.

To apply, please visit https://www.schooljobs.com/careers/wcjc/jobs/5290815/help-desk-analyst

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