Help Desk Analyst

JOB REQUIREMENTS: Essential Job Functions Provides technical assistance

with software and hardware problems on PC, Copiers/Printers, network,

mobile devices, phone and voice mail systems. Forwards requests for

service to appropriate department staff if necessary. Enters and tracks

calls for support into the help desk software. Assists in producing and

maintaining procedural documentation. Maintains regular punctual and

predictable attendance, on-call rotation, works overtime and extra hours

as required. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: This

position requires an Associate\'s degree in Computer Science or related

field, one to two years\' experience in troubleshooting/analyzing

computer problems, or a combination of applicable experience and

training. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

www.governmentjobs.com/careers/appletonwi