Help Desk Analyst 2

Description :

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.

· Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.

· Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.

· Interfaces with other platforms from both hardware and software perspectives.

· Provides informal mentorship opportunities to peers and/or lower-level staff through conversation, observation, or technical documentation.

· Responds verbally and in writing to questions and concerns.

· Performs other duties as assigned.

· Strong experience supporting Windows 11

· Experience with file server management, active directory, GPO settings.

Job Types: Full-time, Contract

Pay: $23.00 per hour

Benefits:

• Health insurance

Experience:

• workstation support: 4 years (Required)
• Network administration: 4 years (Required)
• server administration: 3 years (Required)
• information security: 3 years (Required)
• SAN administration: 3 years (Required)
• hardware and software perspectives: 3 years (Required)
• Windows 11: 4 years (Required)
• Active Directory: 4 years (Required)

Location:

• Franklin, OH 45005 (Required)

Work Location: In person