Help Desk Analyst - Harrisburg, PA (Local Candidates Only)

Job Title: Help Desk Analyst (Tier 1)

Location: Harrisburg, PA 17104
Work Schedule: 100% Onsite (Telework every Friday)
Contract Duration: 06 months with possible to extension
Payrate: $21.00 per hr. (Without benefits)

Schedule & Additional Information

• Training period: 3–4 weeks

• Start date: Typically 2–3 weeks after offer acceptance

• Telework every Friday

• Occasional Saturday shift (8:00 AM – 12:00 PM) once per quarter with advance notice

Position Overview

"Navitas Partners, LLC" is seeking a customer-focused Help Desk Analyst (Tier 1) to provide front-line technical support in a high-volume service desk environment. This role is fully phone-based and requires strong communication skills, reliability, and a passion for customer service.

Key Responsibilities

• Provide technical assistance and support for hardware, software, and systems via phone

• Investigate and resolve software and hardware issues

• Support both technical and non-technical users

• Guide users through diagnostic procedures

• Create and escalate service tickets to Tier 2 or third-party providers as needed

• Reset and restore user IDs and passwords via Active Directory and related systems

• Maintain detailed documentation in ticketing systems

• Dispatch and track service providers for hardware repairs

• Research and update internal reference documentation

• Follow quality standards and maintain strong customer service delivery

Required Qualifications

• Minimum 1 year of IT Service Desk and/or Call Center experience

• Experience with call tracking and ticketing systems

• Basic Active Directory administration (Users & Security Groups)

• Strong knowledge of Microsoft Windows operating systems

• Experience supporting and troubleshooting Microsoft Office 365 in a network environment (permissions, calendar sharing, delegation)

• Ability to support users with limited technical knowledge

• Strong attention to detail and problem-solving skills

• Excellent verbal and written communication skills

• Strong organizational skills

• Self-motivated with a commitment to customer service excellence

• Associate degree in Information Technology or related technical study (or equivalent experience)

For more details reach at resumes@navitassols.com

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.