Help Desk Analyst Intern

Help Desk Analyst Intern

PRIMARY DUTIES:

• Conduct computer diagnostics to independently investigate and troubleshoot applications, operating systems, and peripherals.
• Support the application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software, of system functional specifications.
• Provide remote phone support and resolution of problems pertaining to user PCs, laptops, scanners, printers, copiers, and devices.
• Perform a full range of complex installation, configuration, maintenance, and support of hardware and software.
• Ensure prompt response and escalation for all system outages/issues, providing updates to management and end users.
• Manage Active Directory including but not limited to user creation, deletion, permissions, and password resets.
• Configuration of new computers and applications for deployment.
• Support productivity applications such as Microsoft Office, Adobe, etc.
• Facilitate troubleshooting by representing the company while working with third party vendors.
• Provide excellent customer service and resolve problems to the end user’s satisfaction and complete daily requests in a prioritized manner.
• Document status, changes made, and appropriate notes in the help desk support system for future reference.
• Confer with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.
• Train users in learning new company-provided applications and assist in problem-solving for applications issues.
• Maintain records, logs, and reports of assistance.
• Maintain network and PC preventive maintenance logging efforts to ensure network and data integrity.
• Assist in manning the 24 x 7 off hour help desk.
• On call for issues globally on a rotating basis.
• Perform related duties and special assignments, as required.

EDUCATION AND ADDITIONAL ELIGIBILITY QUALIFICATIONS:

• Must be enrolled in or actively seeking IT related degree or equivalent from two-year college or technical school;
• Strong knowledge and familiarity of computer hardware/software and network technology
• Willingness and ability to learn new technologies
• Desire to learn and increase knowledge in network, server, and system administration
• Strong troubleshooting skills including ability to diagnose root-cause and offer solution(s)
• Ability to follow a process or procedures with guidance or instruction with meticulous attention to detail
• Team-player attitude and desire to interact with users
• Demonstrated Proficiency with Microsoft Office Suite
• Knowledge of AX operating system preferred

**This is an office hourly, full on-site position located in Bradford, PA**

***Smoking is permitted in most areas of Zippo workplace facilities, other than certain designated non-smoking areas.***