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Help desk / Desktop Support / office 365

  • Thorough knowledge and use of ServiceNow or understanding of asset management system
  • Expert knowledge and use of Windows OS and O365 Office products
  • Excellent customer service awareness and communication skills
  • Knowledge of hardware desktop, printer, scanner, video
  • Knowledge of imaging workstations using SCCM
  • Excellent troubleshooting, problem-solving, and organizational skills
  • Ability to transport/lift boxes/equipment
  • Ability to work independently and as a member of a team
  • Knowledge of VPN setup, support, and install
  • Creating/modifying resource accounts, creating/updating distribution lists, resetting passwords in Active Directory
  • Knowledge of wireless workstation setup and support

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