Help desk / Desktop Support / office 365
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Thorough knowledge and use of ServiceNow or understanding of asset management system
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Expert knowledge and use of Windows OS and O365 Office products
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Excellent customer service awareness and communication skills
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Knowledge of hardware desktop, printer, scanner, video
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Knowledge of imaging workstations using SCCM
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Excellent troubleshooting, problem-solving, and organizational skills
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Ability to transport/lift boxes/equipment
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Ability to work independently and as a member of a team
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Knowledge of VPN setup, support, and install
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Creating/modifying resource accounts, creating/updating distribution lists, resetting passwords in Active Directory
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Knowledge of wireless workstation setup and support
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