Help Desk Executive (Technical Support)

1. Client Support & Communication

• Respond promptly to client support requests via phone, email, or messaging platforms.
• Contact clients to understand the nature of the problem in detail.
• Connect to client systems using remote access to diagnose issues.
• Maintain clear and professional communication with clients during issue resolution.

2. Remote Troubleshooting

• Troubleshoot and resolve hardware, software, and basic issues remotely.
• Guide clients through step-by-step solutions when remote access is not possible.
• Escalate unresolved issues to senior technical teams when required.

3. OEM Case Logging & Coordination

• Log calls with OEM service centres for systems covered under warranty.
• Coordinate and follow up with OEM teams for timely updates and resolution.
• Escalate delayed or pending OEM cases when necessary.

4. Installation & System Support

• Install and upgrade operating systems and essential computer software.
• Assist clients with configuration of basic applications and settings.

5. Documentation & Reporting

• Maintain accurate records of calls, issues, troubleshooting steps, and resolution
• details.
• Update and maintain daily work reports in the provided format.
• Share daily reports with the team leader within the required timelines.

Skills & Qualifications

• Graduate/Diploma in IT, Computer Science, or a related field.
• 0–2 years of experience in technical support or help desk operations.
• Strong understanding of Windows OS, basic networking, and common
• hardware/software issues.
• Good communication and customer-handling skills.
• Ability to troubleshoot issues remotely using remote access tools.
• Strong documentation and reporting skills.
• Ability to work independently and manage multiple cases simultaneously.

Note: Only female candidate required

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person