Help Desk Specialist (C&A)

These positions are primarily remote; however, candidates must be willing to travel to the Washington, D.C. area for occasional onsite meetings, discovery sessions, and stakeholder workshops as required.

• Provides Tier I and Tier II technical support for application users and administrators.
• Troubleshoots software, account access, and system issues; documents incidents and service requests.
• Escalates complex issues to technical teams and tracks them through resolution.
• Assists with user provisioning, password resets, and operational support during releases and testing.