Help Desk Support

Telecom Operations Support

Duration: 12 Month, Contract, W-2

Hours: 4pm - 12:30am or 6pm - 2:30am (varied days of the week)

Location: Onsite in Lake Buena Vista, FL

Pay: $18 - $20 per hour

The Operations Services Associate delivers technical support via phone and email to resolve, process, and escalate Wi‑Fi and telecommunications issues internally and externally in a fast‑paced Help Desk environment .

Job Duties:

· Support all Network technologies and monitor the health of our environment

· Responsible for technical troubleshooting utilizing multiple applications including, but limited to LogicMonitor, Airwave, Calix Management System, ServiceNow, remote diagnostic tools, and MS Office to support key business systems

· Communicates effectively to identify, evaluate, and prioritize client needs and requirements

· Engage and collaborate with Telecom Teams to best support and deliver client needs and ensure proper telecommunications resources are provided

· Experience with ticketing software and remote diagnostic tools (pinging, contacting devices)

Required Education

· Associate's degree & 3-5 years Technical Tier 1 Help Desk Experience

· Bachelor's degree or higher, CompTIA A+, or Network certifications preferred

· Proficiency in Windows and macOS environments

· Strong technical knowledge with the ability to handle frustrated users and explain technical solutions simply

· Demonstrated problem solving skills

· Ability to adapt quickly, adjust to changes in business needs, work independently, take ownership, and work in a flexible team environment

· General understanding of understanding of networking basics (TCP/IP, LAN/WAN, VPN, GPON, DOCSIS)

· Proven organizational skills regarding data collection, documentation, and prioritization

· Knowledge of Telecommunication Services

Familiar with GPON, Networking, Aruba Airwave and Calix Management System

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.