Help Desk Support

Help Desk Support

About Taurus Industrial Group (Taurus)

Taurus is a leading technical services contractor in the energy and industrial sector. Our business has over 60 years’ history and service excellence with an unwavering commitment to quality, safety, integrity, and respect. With operations spanning the Gulf Coast, Mid-west, Canada and Mexico, we offer an end-to-end service offering to our customers through Engineering, Infrastructure, Electrical & Instrumentation, Specialty Services divisions.

Position Outline

Due to the continued growth and expansion of our business, we are seeking qualified candidates for the position of Help Desk Support based in our Port Lavaca, Texas office.

The Help Desk Support will be assigned onsite at client location in Point Comfort, Texas.

Key Responsibilities include but are not limited to the following:

· Microsoft Windows Operating Systems troubleshooting.

· Microsoft Office Suite (Excel, Word, Access, Etc.),PC hardware component troubleshooting.

· Provide tier 1 phone/remote help desk support.

· Operate within departmental standards and protocols.

· Employ professional interdepartmental communication.

· Accommodate clients within departmental parameters.

· Comply with all safety policies and procedures.

· Convey a courteous disposition and upstanding customer service.

· Other duties as assigned.

Qualifications and Requirements:

· High School graduate or equivalent.

· 6 months of experience in the field of computer troubleshooting, service computers and/or customer support.

· CompTIA ITF+ (or higher CompTIA A+/Network+/Security+) certified without experience.

· Excellent customer service skills.

· Strong business acumen and the ability to collaborate effectively with cross-functional teams.

· Outstanding communication and presentation skills, with the ability to clearly articulate complex financial concepts to non-financial stakeholders.

· High ethical standards, integrity, and a commitment to maintaining confidentiality.

Compensation & Benefits

Taurus offers a competitive compensation program that considers the applicant’s experience and capabilities, including access to medical benefits, vacation and 401k.

Pay: $17.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Required)
• TWIC Card (Preferred)

Ability to Commute:

• Point Comfort, TX 77978 (Required)

Work Location: In person