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Help Desk Support Analyst
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Job details:
National company // Growing + great pay & benefits
This Jobot Consulting Job is hosted by: Henry Chung
Are you a fit? Easy Apply now by clicking the "Easy Apply" button
and sending us your resume.
Salary: $26 - $28 per hour
A bit about us:
We are working with one of the largest leading performance engineering and manufacturing companies in the country! They have continued to see continued growth and success within the Automotive industry and continuously investing into the company.
Why join us?
We are seeking a motivated IT Support Specialist to provide technical assistance and day-to-day support for end users across the organization. This individual will serve as a key point of contact for troubleshooting hardware, software, network, and system-related issues while delivering strong customer service and timely resolution of support requests.
Responsibilities
Respond to technical support requests via phone, email, and ticketing systems
Troubleshoot hardware, software, networking, and connectivity issues for desktops, laptops, printers, mobile devices, and other end-user systems
Escalate advanced technical issues to internal IT teams or third-party vendors when necessary
Assist with user account management, password resets, and access permissions
Install, configure, maintain, and update hardware and software systems
Document support requests, resolutions, and technical procedures accurately
Support remote users and devices across multiple locations
Help maintain system performance, security, and endpoint management processes
Educate employees on technology best practices and cybersecurity awareness
Assist with developing internal IT documentation and knowledge base materials
Perform additional IT support duties as assigned
Qualifications
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered
Previous experience in help desk, desktop support, or technical support environments
Working knowledge of Windows, macOS, and Microsoft 365 environments
Familiarity with networking fundamentals including TCP/IP, DNS, and VPN connectivity
Experience with Active Directory, Group Policy, and endpoint management tools
Strong troubleshooting, organizational, and problem-solving skills
Excellent verbal and written communication abilities
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Want to learn more about this role
and Jobot Consulting?
Click our Jobot Consulting logo and follow our LinkedIn page!
our LinkedIn page!
Job details:
National company // Growing + great pay & benefits
This Jobot Consulting Job is hosted by: Henry Chung
Are you a fit? Easy Apply now by clicking the "Easy Apply" button
and sending us your resume.
Salary: $26 - $28 per hour
A bit about us:
We are working with one of the largest leading performance engineering and manufacturing companies in the country! They have continued to see continued growth and success within the Automotive industry and continuously investing into the company.
Why join us?
- Great health benefits
- Top end pay for the market
- Mindful working environment for all employees
-
Strong company reputation (within the industry)
We are seeking a motivated IT Support Specialist to provide technical assistance and day-to-day support for end users across the organization. This individual will serve as a key point of contact for troubleshooting hardware, software, network, and system-related issues while delivering strong customer service and timely resolution of support requests.
Responsibilities
Respond to technical support requests via phone, email, and ticketing systems
Troubleshoot hardware, software, networking, and connectivity issues for desktops, laptops, printers, mobile devices, and other end-user systems
Escalate advanced technical issues to internal IT teams or third-party vendors when necessary
Assist with user account management, password resets, and access permissions
Install, configure, maintain, and update hardware and software systems
Document support requests, resolutions, and technical procedures accurately
Support remote users and devices across multiple locations
Help maintain system performance, security, and endpoint management processes
Educate employees on technology best practices and cybersecurity awareness
Assist with developing internal IT documentation and knowledge base materials
Perform additional IT support duties as assigned
Qualifications
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered
Previous experience in help desk, desktop support, or technical support environments
Working knowledge of Windows, macOS, and Microsoft 365 environments
Familiarity with networking fundamentals including TCP/IP, DNS, and VPN connectivity
Experience with Active Directory, Group Policy, and endpoint management tools
Strong troubleshooting, organizational, and problem-solving skills
Excellent verbal and written communication abilities
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Want to learn more about this role
and Jobot Consulting?
Click our Jobot Consulting logo and follow our LinkedIn page!
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