Help Desk Support Coordinator-ELV Systems

Description of role

• Handling 24/7 support number and Emails

• Allocation call outs to respective team

• Coordination with Workshop for repairs

• Proposal sending to customer for minor jobs

• Sending call out and performance report to customers

• Evaluation of yearly basis support performance, and cost analysis.

• Coordination with corresponding account managers for necessary escalations.

• Coordination with customer for arranging Workfront readiness for support team.

• Tracking of Customer assets and gate passes.

• Preparing necessary document for work permits.

• Coordination with third party vendors.

• Scheduling PPM and maintaining Asset list of clients.

Required Candidate profile.

• Bachelor's degree with electronic background.

• Excellent communication skills.

• Hardworking and self-initiative.

• Work under pressure.

• Multitasking and good team player.

• Logical approach to solve problems.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Project Coordinating: 3 years (Required)

Language:

• English (Required)