Help Desk Support Technician

Our Company

TADA brings together data from across your ecosystem, provides end-to-end visibility, and delivers actionable insights. We deliver powerful applications and tools for collaboration and orchestration for supply chain, procurement, production, and logistics. We power complex supply chains from small companies to Fortune 500 companies in discrete manufacturing, CPG, retail, healthcare providers, equipment dealers and distributors.

Our revolutionary platform with groundbreaking Digital Duplicate technology connects people, products, and processes to provide collaboration, orchestration, and visibility across your entire enterprise ecosystem.

With our platform, we can unleash the magic of Data at supersonic speeds. Our unique Data Fabric and persona-based command centers connect data silos to increase revenue and drive efficiency.

For more information about TADA, please visit: tadanow.com.

Position Summary

We are seeking a reliable and service-oriented Help Desk Support Technician to provide day-to-day help desk support and assist with basic IT operations. This role is primarily focused on supporting end users, troubleshooting technical issues, and ensuring a smooth technology experience across the organization.

The ideal candidate is hands-on, responsive, and proactive, with a strong customer-service mindset and the ability to resolve issues efficiently.

Key Responsibilities

• Provide first-level help desk support for hardware, software, and basic network issues
• Troubleshoot and resolve user issues in a timely and professional manner
• Set up, configure, and deploy desktops, laptops, and user workstations
• Assist with onboarding/offboarding (device setup, account access, etc.)
• Support conference room and AV technology (Teams, Zoom, displays, audio)
• Maintain and organize IT equipment, inventory, and storage areas
• Document issues, resolutions, and procedures
• Escalate complex technical issues when necessary
• Proactively identify and address recurring technical problems
• Assist with general IT operations and support tasks as needed

Required Skills & Qualifications

• 1+ years of experience in IT support, help desk, or desktop support (or equivalent hands-on experience)
• Strong troubleshooting and problem-solving skills
• Familiarity with Windows environments and common business applications
• Basic understanding of networks, printers, and peripherals
• Strong communication skills with a customer-first mindset
• Ability to prioritize and manage multiple requests
• Highly organized with strong attention to detail
• Ability to work independently and as part of a team
• Physically able to lift and move equipment (up to 50 lbs)

Work Style & Expectations

• Hands-on, responsive, service-oriented, and team focused
• Comfortable in a fast-paced, support-driven environment
• Proactive and dependable with strong follow-through
• Willing to assist with both technical and operational tasks

TADA is an equal opportunity employer committed to diversity and inclusion. We welcome and encourage applications from qualified individuals of all backgrounds.

Pay: $15.00 - $19.00 per hour

Benefits:

• Paid time off

Experience:

• Help Desk or Computer Hardware/Software Troubleshooting: 1 year (Preferred)

Location:

• Peoria, IL 61602 (Preferred)

Ability to Commute:

• Peoria, IL 61602 (Required)

Work Location: In person