Help Desk Technician

Position: Helpdesk II

Location: Madison, WI / 80% Remote

Duration: 6+ months - likely will be extended for 2 Years

REQUIRED SKILLS: (Need Majority; ~ 1 Year or more)

• At least 1 year of experience working with digital tools, systems, or platforms, with a demonstrated ability to quickly learn new technologies
• At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships
• At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues 

NICE TO HAVE SKILLS:

• Experience providing IT support in a professional setting
• Experience working with Microsoft Office Suite
• Experience providing identity management administration
• Experience working with a web-based ACD system

Job Type: Contract

Pay: $19.00 - $21.00 per hour

Work Location: In person