Help Desk Technician

The Help Desk Technician is responsible for handling Second-level support of Service Requests. This relates to technologies that include Workstations, Printers, Phones (Office and Client-issued Cell Phones), Network, and other similar items utilized by Clients.

Duties:

-Answer incoming Support Calls

-Work assigned tickets, keeping updates between 1-2 Business Days

-Provide both Technician Support and Customer Service with all interactions with End-users

Additional Duties:

-Strive to provide the best support possible, along with providing fast turnaround times with Issue Resolution

-Ability to work in a Team, and have effective communication

-Help to maintain/improve Customer Service, Perception, and Satisfaction

Software Support:

-VMWare Horizon

-Windows-based Operating Systems

-Microsoft Office – Outlook, Excel, etc

-Android-based devices

-Other client-specific applications

Knowledge, Skills, and/or Abilities – Recommended:

-Interpersonal skills – Telephony, Communication, Active listening, and Customer-care

-Ability to multi-task and adapt to changes quickly

-Typing skills, to ensure quick and accurate entry of Service Request Details

-Self-motivated, with the ability to learn and improve on skills

-Technical awareness – Ability to match resources to technical issues appropriately

-Critical thinking and Diagnosis skills for Technical Issues

Job Types: Full-time, Contract

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Microsoft Windows Server: 1 year (Preferred)

Work Location: In person