Help Desk Technician

As a Help Desk Technician, you will be the backbone of our IT support, ensuring our team—from the corporate office to the production floor—has the tools they need to manufacture life-saving medical components. This role is perfect for a tech-savvy problem solver who thrives in a dynamic, regulated environment.

Responsibilities:

• Provide Tier 1 technical support to end users across hardware, software, and access-related issues
• Manage and maintain the IT help desk ticketing system, ensuring timely response and resolution of requests
• Respond to incoming support requests via phone, email, and chat
• Provision and maintain user accounts, permissions, and basic security configurations
• Install, configure, and troubleshoot desktops, laptops, applications, and operating systems
• Assist with desktop imaging, software deployment, and patching (SCCM or similar tools)
• Maintain inventory of IT equipment, including tracking, setup, and lifecycle management
• Support and troubleshoot basic phone system issues
• Assist with IT support for production and manufacturing systems (e.g., barcode scanners, labeling systems, shop floor PCs)
• Document processes, solutions, and common issues for knowledge sharing

Requirements:

• 2+ years of experience in a Help Desk or IT support role
• Associate degree in IT or related field, or equivalent work experience/certifications
• Strong communication skills with the ability to support users at all technical levels
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Team-oriented mindset with the ability to work independently when needed
• Familiarity with Windows environments, Microsoft 365, and endpoint management tools (SCCM or similar preferred)

Ability to lift up to 35 lbs and move throughout the facility as needed

Preferred Qualifications:

• CompTIA A+ or similar industry certifications
• Experience supporting manufacturing or production environments
• Basic networking knowledge (TCP/IP, DNS, DHCP)

Experience with user account management

Located in Dayton, Ohio, Norwood Medical is a contract medical device manufacturer that supports our customers in robotic assisted surgeries, orthopedic, and minimally invasive surgery markets. Our success stems from our commitment to quality and embracing leading edge technologies in supplying precision-machined components, assemblies, and value-added processes. We exclusively focus on medical device manufacturing, and we are excited to continue our company growth!

Our employees enjoy:

• Pay every Friday

• Paid time off and holidays

• Medical, dental, vision, and employer-paid life insurance

• 401(k) match

• Climate controlled environment

• Career advancement training and opportunities