Help Desk Technician

Join a USA Today Top 100 Workplace & Best in KLAS Team!

Help Desk Technician

Pay Range: $50K Annually | Schedule: Monday–Friday, 8am–5pm EST | Location: Columbia, SC (Hybrid)

Work Where Excellence is Recognized

At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day.

Your Role: Essential, Rewarding, Impactful

Help Desk experience is a requirement, as is possessing technical skills (Windows environment) and being able to communicate effectively. Communication skills include understanding the problem, troubleshooting and explaining the solution. A customer-oriented personality demonstrating patience with users while, at the same time, working with a sense of urgency will be keys to success.

What You'll Do:

• Install and configure software and hardware
• Serve as the first point of contact for customers seeking technical assistance
• Perform necessary and appropriate troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Identify and suggest possible improvements on procedures
• Image/Re-image machines as necessary
• Be available to work overtime when necessary
• Perform other duties as assigned.
  
  
  

What We're Looking For:

• Proven experience as a help desk technician or other IT customer support role
• Tech savvy with working knowledge of Windows business environments automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• High School Diploma
• Proven experience as a help desk technician or other IT customer support role
  
  
  

Why You'll Love RSi:

• Competitive pay with ample opportunities for professional growth.
• Collaborative, performance-driven environment with expert leadership.
• Mission-driven work supporting essential healthcare services.
• Recognition as a nationally respected leader in healthcare revenue management.
  
  
  

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
  
  
  

What to Expect When You Apply:

Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence.

We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow.

Ready to be part of something special? Apply now and join our team!