Help Desk Technician

We’re a growing MSP looking for a sharp, personable Helpdesk Support Technician to join our team. You’ll be the first line of support for our clients’ solving their technical problems, building relationships, and working in a tech environment that will push your skills forward every day.

This is a hybrid remote position with a schedule that’s a little different from the norm -- your two onsite days are full days at the same client, not a few hours juggled across multiple locations. The on-site days are south of Boston in Quincy, MA.

Beyond the Helpdesk, you’ll have the opportunity to get involved in projects and work that stretches beyond Tier1 support. Our client’s environments are tech-heavy, and you’ll learn within a very dynamic environment. Our environment provides a successful work/life balance for our team and at the same time allows us to meet our clients support requirements.

Why join us?

• A schedule that respects your time — consistent onsite days, real remote days
• A tech-rich environment that will genuinely develop your skills
• A path to advancement — into systems, security, cloud, etc.
• Project involvement alongside the helpdesk — variety, not monotony
• A small team where your work is visible and your input matters

Primary Responsibilities:

• Provide technical desktop support to customers who need assistance via phone, ticketing system, and IT Management software.
• Install, configure, troubleshoot, maintain, and train customers on technical systems
• Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance
• Maintain asset management tracking system
• Support home office systems and networks
• Work independently and alongside other team members as Tier 1 helpdesk technician
• Perform software installs and updates.
• Support Microsoft Office, Windows OS, VoIP, and other 3rd party desktop applications
• Support user account administration (AD and Azure AD)

Qualifications:

This role requires proven hands-on experience—not just willingness to learn but demonstrated ability to troubleshoot and resolve issues efficiently. Successful candidates will have a minimum 3+ consecutive years’ experience in User Services supporting desktop computers, Microsoft Windows 11, Microsoft 365, Cloud-based phone systems, Microsoft Autopilot, Intune, desktop hardware, and security products. The work environments require you to have exceptional communication and organizational skills with the ability to deal effectively with fast-paced environments.

• Strong problem-solving skills with a results driven attitude along with critical thinking
• Ability to independently prioritize tasks, issues, and information is essential
• Ability to communicate technical topics to non-technical individuals in a clear and concise manner. Strong oral and written communication skills.
• Proficient with end point operating systems, application software, and hardware
• Knowledge of information security principles for computers, software, and operating systems.
• Ability to use time effectively and productively, highly organized, detailed oriented
• Positive and professional demeanor
• Local travel required
• Reliable transportation is required for this position
• Ability to lift objects of 50 lbs.
• Flexibility to work afterhours
• Candidates must be US Citizens.

Full-Time Employee Benefits:

• Blue Cross and Blue Shield health insurance
• Blue Cross and Blue Shield dental insurance
• Paid Vacation
• Paid Sick Time
• 401k Savings plan
• Life Insurance

Founded in 1992, The Charlton Group is a privately held, managed services firm that offers day-to-day IT infrastructure operation management, project implementation, Business Continuity Planning, and security. We support every aspect of our client’s technology infrastructure. On average the businesses we service have been with us 15+ years. The long-term engagements we have with our client’s stems from our high service level, professionalism, business attire, and unbiased technical expertise

PRINCIPALS ONLY. Recruiters please do not contact this job poster. Please do not contact job poster about other services, products, or commercial interests.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Education:

• Associate (Preferred)

Experience:

• Technical support: 3 years (Preferred)

Ability to Commute:

• Quincy, MA 02269 (Required)

Work Location: Hybrid remote in Quincy, MA 02269