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Help Desk Technician

Who is a Help Desk Technician at SMT?

Do you love helping people solve problems? Are you curious about how SMT’s data, graphics, and scoring systems operate behind the scenes? Do you do your best work in a fast-paced environment, customer service role?

If you answered yes, this is your opportunity to kickoff your career at SMT as a Help Desk Technician!

As part of our Help Desk team, you’ll provide support to SMT clients who rely on our software and hardware during live events, broadcasts and daily operations. You’ll partner with a collaborative group of technicians and report to the Durham Help Desk Manager.

This position requires some availability during nights, weekends, and holidays due to the nature of client operations and live event coverage.

This is a hybrid position required to report to our Durham, NC office.

What is Your Daily Impact at SMT?

As a Help Desk Technician you’ll be responsible for making some key plays here at SMT. Your impact will include:

Identify, diagnose, and resolve Tier 1 issues for SMT clients.
Clearly communicate solutions to end-users within SMT time standards and maintain up-to-date documentation.
Use SMT’s internal systems to track calls, generate reports, and monitor daily help desk activity.
Install software releases for remote clients according to deployment schedules.
Monitor data moving to and from the Data Operations Center in Durham.
Support studio and remote clients with stats, graphics equipment, and scoreboard interface troubleshooting.
Collaborate with other technicians to ensure exceptional service delivery.

What Do You Bring to SMT?

Here are some of the key skills and experiences we are looking for in our future game-changing teammate:

Bachelor’s degree in Computer Science, IT, or related field — or equivalent industry experience.
1–2 years of customer support experience serving internal and external clients.
Strong verbal and written communication skills.
Problem‑solving and analytical abilities.
Basic knowledge of PC systems, Windows software, and networking concepts.
Understanding of sports rules and terminology.
Time management skills and ability to meet deadlines.
Customer‑focused approach and ability to thrive in a team-oriented, fast-paced environment.

What Can SMT Offer You?

Your work will directly contribute to the success of our SMT teams, driving innovation and changing the game of sports broadcast, events and data collection technology.

Often described as feeling like a start-up with a 40-year track record of serving sports leagues and broadcast partners, this team offers the chance to collaborate with experts in their fields, grow within the company and be valued for your contributions. You will get to see your work enjoyed by millions of fans across the world!

Featured benefits

Medical, dental and vision insurance
Paid time off + 10 Company paid holidays
Company Paid Life Insurance
Short-term and long-term disability
Flexible Spending and Health Savings Accounts
Access to mental health services
401k
Pet insurance and more

Who is SMT?

SMT is the leader in real-time data and graphics solutions for the biggest events in sports. From the famous Yellow First Down Line to leading-edge analytics, virtual enhancements and behind-the-scenes tools like video board production and talent prompters, SMT powers the fan experience across every screen and stadium.

For over 40 years, we’ve helped shape the broadcast and in-venue presentation of the Olympics, Super Bowls, Triple Crowns, tennis Grand Slams, golf majors, NASCAR, NHL, NBA, NCAA tournaments and more.

But we’re more than our tech: Our team thrives on the adrenaline of live sports. We travel together, work hard together and form lifelong bonds along the way. Whether we’re launching graphics during a game or hitting the lanes for our bowling league, we’ve got each other’s backs.

Are you ready to be a game changer? Learn more at SMT.com or follow us on social.

Are you ready to join the SMT Team and become a Game Changer?

Apply Now!

SMT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let us know when you apply if you need any assistance during the recruiting process due to a disability. SMT participates in E-Verify.

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