Help Desk Technician - First Response Team M-F 11pm-7am

About us

Our mission at LEFCON is to improve, protect, and deliver reliable technology while providing exceptional employee support, unparalleled customer service, and significant community contributions. We measure our ability to deliver on the mission through Employee Experience, Customer Satisfaction, and our Financials. At LEFCON, our people come first. We find that when people love what they do, it becomes contagious, and we can provide a higher level of customer service. When we get it right with our people and our customers. The financial results seem to take care of themselves. This is why we have been on Inc.’s Fastest-Growing Private Companies list for the last 5 years.

This position is responsible for managing the day to day support tickets generated by our clients. The successful candidate is a highly motivated team player who has excellent interpersonal communication skills, a commitment to delivering world-class levels of customer service and has a strong technical grasp of the following areas:

• Troubleshooting desktops and printers
• Day-to-day support activities including ticket creation and resolution
• Troubleshooting issues from inception to resolution, escalating tickets as needed, all while maintaining best practices throughout
• Maintain in-depth knowledge and understanding of LEFCON technologies hosted applications, and services
• Must be able to manage multiple tickets at one time
• Assist in developing the documentation, knowledge base, and best practice guides
• Communicate highly technical information to both technical and non-technical users
• Must Haves - Demonstrated Problem- Solving and solution development skills and the ability to explain problems and propose solutions to both technical and non-technical clients.
• Previous Help Desk experience is required.
• Experience with ticketing systems and multiple vendor solutions.
• Certification A+ is highly preferred.
• Excellent time management skills are absolutely crucial to success in this role.

Work Remotely

• Yes, after 6 months.

Important: Please provide an email address and potential dates and times you are available for a possible interview. Failure to answer ALL pre-screening questions will eliminate you from consideration.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• Please provide a valid email address that will be used for scheduling initial interviews.
• Are you open to working an 11pm-7am shift Monday-Friday?

Ability to Commute:

• Harmony, PA 16037 (Required)

Work Location: In person