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Help Desk Technician I

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Come join our team of customer service experts today!

General Description

The Help Desk Technician will provide support to end users on a variety of IT related issues. Will be responsible for identifying, researching, and resolving IT technical problems. Will respond to IT client telephone calls and email requests for service. This position will ensure that all issues and requires are resolved within a timely manner.

Essential Duties and Responsibilities

Responsible for configuring, maintaining, and supporting the bank’s PC’s and other electronic equipment. Installs and supports network printers and copiers. This duty is performed about 35% of the time.
Provides support to end users in person, over the phone, or via the Help Desk chat. Will also be responsible for installing, upgrading, and troubleshooting a variety of computer software and hardware, as well as remote access issues. This duty is performed about 30% of the time.
Assists with the management of email accounts using MS Outlook and on mobile devices. This duty is performed about 15% of the time.
Keeps accurate inventory of all computers, computer software, and related equipment. This duty is performed about 10% of the time.
Will assist with the opening and closing of banking centers/departments by assisting with the equipment set up/removal, troubleshooting, etc. This duty is performed about 10% of the time.
Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
Performs any other related duties as required or assigned.

Education and Experience Requirements

High school diploma or GED
12 to 18 months of related experience and/or training.
Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
Intermediate experience with alphanumeric data entry, Excel, and Word Processing; basic experience with accounting, and PowerPoint.
Ability to add, subtract, multiply and divide.

Travel Requirements

Occasionally required to travel to other locations and departments within the Great Southern Bank footprint.

Physical Requirements

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive and low physical activities.
Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is regularly required to sit, talk or hear; frequently required to walk; and occasionally required to stand, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
Frequently required to lift and/or move up to 50 pounds.

At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc…), please contact Human Resources at 417-895-4509.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, sex, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation, pregnancy, or any other basis prohibited by law.

Monday - Friday 8:30 AM - 5:30 PM

Total Hours: 40

5874

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