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Help Desk Technician in Kings Bay, GA
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Role: Help Desk Technician
About Rigil
Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.
Location: St Marys, GA/ Kings Bay, GA
Job Type: Full Time
The Help Desk Technician will provide support services in IT security and business technologies.
Responsibilities: As a Help Desk Technician you will:
About Rigil
Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.
Location: St Marys, GA/ Kings Bay, GA
Job Type: Full Time
The Help Desk Technician will provide support services in IT security and business technologies.
Responsibilities: As a Help Desk Technician you will:
- Provide immediate, real-time assistance in response to end-user questions and trouble reports.
- Provide technical assistance to users in areas, like customizing off-the-shelf software, coordinating the resolution of data communication problems, and relocation of IT equipment.
- Provide \"desk-side\" assistance to the end-user community in those situations where a question or problem cannot be adequately answered over the phone.
- Troubleshoot and support Virtual Private Network (VPN) and Secure ID Token support for remote users and telework personnel.
- Other duties as assigned.
Qualifications:
- High school diploma or GED required
- 2+ years of related work experience
- Cyber Security Workforce security and operating system certification or government-approved equivalent is required at the time of hire
- Experience using Windows Deployment Services for client imaging
- Must possess and maintain a valid U.S. driver’s license
- Secret clearance required
Knowledge, Skills and Abilities:
- Ability to obtain a Top-Secret clearance.
- Ability to obtain certification requirements, including classes, credentialing, and continual certification as required with a minimum level of Cybersecurity (CS) Category Code: 40, Specialty Area Code: 41, Proficiency Level: Intermediate/Journeyman, per SECNAV M-5239.2, and IT Position Level IT-1 per SECNAV M-5510.30.
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