Help Desk Technician (IT Support Specialist I)

About us

Price Transfer, Inc. is the Industry Leader in Centralized Examination Stations. We are strategically located near the ports of Los Angeles and Long Beach. We have multiple facilities covering over one million square feet in Southern California. Along with CBP Examinations, Price Transfer provides a variety of services including: Remote Filing Examinations, CBP Bonded Warehousing, Container Freight Station (CFS), Transloading, Flipping Services, Local Drayage, Nationwide Transportation and real-time visibility to examination statuses.

Our work environment includes:

• Casual Environment
• Safe Work Environment

About the Role

We are seeking a dependable, hands-on Help Desk Technician to support end users and perform day-to-day IT operations across office and warehouse environments. This role is ideal for someone who enjoys a combination of desk support, field work, deployments, and hands-on technical tasks.

You’ll be responsible for supporting the technology users interact with daily, while working closely with senior IT staff to escalate more advanced infrastructure issues when necessary.

What You’ll Do

• Troubleshoot Windows, Microsoft Office, login/account, printer, and connectivity issues
• Support desktops, laptops, mobile devices, and user peripherals
• Manage support tickets using Freshservice
• Deploy, replace, and install hardware and equipment
• Perform field support and installations in office and warehouse environments
• Assist with inventory management, staging, and decommissioning of devices
• Escalate issues appropriately with detailed documentation and troubleshooting notes

What We’re Looking For

• 1–3 years of Help Desk or IT Support experience
• Strong troubleshooting and customer service skills
• Experience with Active Directory and ticketing systems
• Comfortable performing physical IT work and traveling between locations
• Strong communication, accountability, and follow-through
• Ability to work independently while collaborating with the IT team

Nice to Have

• Experience with Intune, Entra or endpoint management tools
• Exposure to CCTV or surveillance systems
• Experience with structured cabling or VoIP systems
• Warehouse or multi-site support experience

Work Requirements

• Valid driver’s license with a clean driving record
• Ability to travel between locations/sites as needed
• Availability for occasional after-hours or emergency support
• Ability to lift and move IT equipment (up to 50 lbs)
• Comfortable performing physical IT work including installations, mounting equipment, and cabling assistance

Why Join Us

• Competitive compensation based on experience and technical skill level
• Hands-on experience across multiple areas of IT operations and field support
• Opportunities for growth into Tier 2 support responsibilities
• Team-oriented environment with exposure to real-world IT operations
• Opportunity to build experience across support, deployments, and field operations

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected status in accordance with applicable federal, state, and local laws.

Pay: From $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person