Help Desk Technician with Active Secret Clearance - Onsite in El Paso

100% Onsite in El Paso, TX

Active Secret Clearance is required

Required Certifications (Must Be Current)

CompTIA Security+

CompTIA A+

Windows Computing Environment Certification (Windows 10/11 or equivalent)

Microsoft Certification (Windows 10 or similar)

Overview

We are seeking a Help Desk Technician to provide hands-on IT support in a federal client environment . This is a great opportunity for someone who enjoys problem-solving, user interaction, and working in a structured, mission-focused setting.

What You?ll Do:

• Provide Tier I/II support for end users
• Troubleshoot issues with:
• Windows desktops and laptops
• Microsoft Office applications
• Network connectivity and peripherals
• Respond to tickets via phone, email, and in person
• Install, configure, and maintain hardware/software
• Support user onboarding and system setup
• Escalate complex issues as needed

Required Qualifications:

• Active Secret Clearance
• 2?5 years of IT support experience
• Strong communication and customer service skills
• Experience supporting Windows-based environments
  
  

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