Help Desk/IT Office Assistant

JobID: 352

Position Type:
Information Technology/Help Desk/IT Office Assistant

Date Posted:
3/12/2026

Location:
Great Plains Technology Center Lawton

Date Available:
04/07/2026

Closing Date:
03/26/2026

FLSA Classification
Non-Exempt

Safety Designation
Non-Safety Sensitive

Reports to
Director of Information Technology

Campus
Lawton, OK

Deadline
March 26, 2026

Start Date
April 7, 2026

Starting Salary
$15.00 per hour

Contract Length
12 Months

Job Description
Summary/objective
The Help Desk / IT Office Assistant supports the Director of Information Technology and the IT Department by ensuring consistent, high-quality customer service and efficient administrative operations. This role manages the IT help desk queue, assists with technology purchasing and vendor communication, and maintains accurate departmental records. The Help Desk / IT Office Assistant provides first-tier support to end users, coordinates training and documentation, and contributes to the smooth operation of campus-wide technology services. The position plays an essential role in maintaining a safe, secure, and high-tech learning environment for students, staff, and the community.

Essential functions

• Handle IT help desk requests by phone and email, by assigning them in the management queue.
• Act as the Customer Service representative for the IT Department
• Reset passwords (Student Accounting System, Active Directory) and assist with basic account issues.
• Facilitate purchasing of IT equipment and coordinate with vendors for quotes.
• Approve invoices for open purchase orders and maintain accurate purchasing records.
• Perform data entry and maintain departmental documentation.
• Maintain the IT work order system and assist with tracking inventory and assets.
• Manage printer/copier toner inventory and coordinate service requests.
• Maintain campus telephone records and the GPTC Bulletin Board.
• Coordinate work and communication with all departments.
• Build and update spreadsheets in support of department goals.
• Assist IT Department team members with responsibilities as needed.
• Provide Basic Application Support
• Coordinate work with all departments
• Educate and assist end users on technical issues as a form of preventative maintenance
• Coordinate training for IT staff
• Assist in testing new software prior to campus-wide deployment

Competencies
Customer Service Orientation: Provides friendly, professional, and responsive assistance to internal and external users. Communicates clearly while resolving or coordinating technical issues.
Organization & Record Management: Accurately maintains help desk logs, purchasing records, user account data, and spreadsheets. Manages administrative and technical priorities with attention to detail.
Technical Aptitude: Applies foundational IT knowledge, solves routine technical issues. Learns new systems quickly. Proficiency in Microsoft office applications.
Communication & Collaboration: Communicates effectively with IT staff, campus departments, and vendors. Contributes to a positive, coordinated, and service-oriented team environment.
Problem Solving & Initiative: Identifies user needs, resolves routine issues proactively, and escalates complex problems appropriately. Looks for opportunities to improve processes and documentation.
Adaptability: Responds effectively to shifting priorities, urgent requests, and changing technologies. Maintains composure under pressure.

Physical Demands
This position requires the ability to sit or stand for extended periods, use a computer for prolonged durations, lift or carry up to 20 pounds, and perform data entry or equipment-related tasks The role may require traveling between campus buildings to support departmental operations.

Travel required
Occasional travel between Great Plains Technology campuses. Travel may also include professional development activities and participation in district-wide initiatives.

Required education and experience
• Minimum of two years of clerical support experience, including customer service responsibilities
• High school diploma or equivalency

Preferred education and experience
• Experience working in help desk, IT support, or technical services environment
• Familiarity with basic troubleshooting, account management, or ticketing systems
• Experience coordinating vendor communication or purchasing workflows
• Experience with wireless and other networking devices
• Technical training and certifications

Non-Discrimination statement
Great Plains Technology Center does not and shall not discriminate on the basis of race, color, national origin, age, sex, disability, marital status or veteran status, in any of its activities or operations. If you have any questions about equal opportunity please contact; Human Resources, 580-351-6761, hr@greatplains.edu.

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice at the discretion of the Superintendent and/or their designee.

Employment Benefits Include: 100% paid health insurance; paid vacation; paid sick leave; paid school holidays off; tuition reimbursement; 100% paid contribution to teacher's retirement.