Helpdesk

About Us:
Ain Khaled Logistics Hub is a leading logistics and supply chain company dedicated to providing seamless, efficient, and innovative solutions for our clients. We pride ourselves on maintaining a collaborative work environment that values professionalism, problem-solving, and continuous improvement.

Job Description:
We are seeking a motivated and tech-savvy Helpdesk Support Specialist to join our team. You will be the first point of contact for IT-related inquiries, providing exceptional support to internal staff and ensuring the smooth operation of our IT systems.

Key Responsibilities:

• Respond promptly to IT support requests via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist employees with system access, password resets, and account management.
• Document incidents, solutions, and procedures accurately.
• Escalate complex issues to senior IT staff when necessary.
• Support software installations, updates, and basic system configurations.
• Maintain IT inventory and monitor system performance.

Requirements:

• Proven experience in IT support or helpdesk roles is preferred.
• Strong understanding of computer systems, mobile devices, and network operations.
• Familiarity with Windows, MacOS, and common office software (MS Office, email systems).
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive and dynamic work environment.
• Exposure to a fast-growing logistics and supply chain sector.

Pay: QAR6,800.00 per month

Work Location: In person