Helpdesk Agent

Job Role : -Helpdesk Agent

Job Location : - Muscat, Oman

Experience : -1+ Years

The Helpdesk Agent provides first-level IT support to end users, ensuring timely resolution of incidents, system reliability, and high service quality.

• Provide first-level technical support to end users
• Troubleshoot and resolve hardware, software, network, and application issues
• Perform regular maintenance and updates on IT systems
• Monitor system performance and alerts, responding to potential risks
• Manage and track IT asset and inventory records
• Document incidents, resolutions, and support activities

• End-user IT support and troubleshooting
• Operating systems, networks, and application support
• IT system maintenance and monitoring
• IT asset and inventory management
• Clear communication and customer service skills

• Minimum 1 year of experience in helpdesk or IT support roles
• Strong knowledge of operating systems, networking, and applications
• Ability to troubleshoot and resolve technical issues efficiently
• Good documentation and communication skills
• CompTIA A+, CompTIA Network+, and ITIL Foundation certifications (preferred)