Helpdesk Lead (Atlanta - US Citizen)

Why ITinfra?

• Small, growing, dynamic and fun company to work with
• We emphasize and foster professional growth by helping you set and achieve professional goals
• Exceptional health insurance benefits
• 401K, Paid Time Off (PTO)

Work Location:

• Atlanta, Georgia

Job Description:

• Serves as the primary point of contact with the Government. Provides leadership and oversight for IT support services and related ITIL processes, ensuring they are executed efficiently and consistently.
• Responsible for guiding knowledge management as well as training and workforce development initiatives.
• Works closely with service managers, technical and operational leads, the service desk, and other contractors and providers to ensure smooth, coordinated service delivery across the environment.
• The helpdesk lead is responsible for reviewing and approving technical solutions and developing effective schedules for the program.
• Manage program/project schedules and resources to ensure deliverables meet government schedules.
• Resolve all issues/problems, allocate resources, manage project personnel, and manage project operations/performance.
• Provide daily, weekly, and monthly reports as required.
• Develop and present In-Process Review (IPR) slides on a quarterly basis for all open projects supported by this contract.
• Prepare and provide ad hoc slides for management and attend meetings as required.

Qualifications (Must Haves):

• Ten (10) years of relevant experience managing IT Support Services.
• ITIL Certification: ITIL 4 Foundation, ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Practice Manager, ITIL 4 Extension Modules, ITIL 4 Master
• Demonstrated understanding and implementation of ITIL principles.
• Demonstrated experience managing teams of IT professionals with a mobile workforce.
• Education: Bachelor’s degree in business administration, business management, information systems, information technology, engineering, or equivalent experience.
• Must be a US Citizen with an active Public Trust clearance, or the ability of attaining one.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• [MANDATORY] Are you a US citizen with an active Public Trust clearance, or the ability of attaining one?
• [MANDATORY] Do you have 5 years of IT program/project management experience?

Ability to Commute:

• Atlanta, GA 30303 (Required)

Work Location: In person