Helpdesk Technician/Procurement Specialist

R3 is hiring an onsite Helpdesk Technician/Procurement Specialist for a part-time temp-to-perm role based out of our Norwalk Connecticut office. This position plays a critical role in supporting our service engineers by providing hands-on technical assistance during client visits, answering helpdesk calls, managing procurement and office management. The ideal candidate is highly dependable, detail-oriented, and has experience working in a Managed Services Provider (MSP) environment.

Key Responsibilities

Helpdesk Technician – Level 1 Troubleshooting & Onsite Support

• Provide hands-on support for desktops, laptops, printers and mobile devices
• Troubleshoot and resolve network connectivity, VOIP and peripheral issues
• Answering helpdesk calls and create support ticket in tracking system
• Install, configure and maintain hardware and software onsite
• Perform device imaging, deployment and hardware swaps
• Support user onboarding/offboarding including workstation setup and teardown
• Act as onsite escalation points for Level 1 issues and coordinate with remote teams

Procurement - Quotes & Purchase Orders

• Assist with procurement, including obtaining quotes and placing purchase orders
• Conduct product pricing research and vendor evaluations
• Compare computer hardware specifications to ensure compatibility and value
• Work with internal teams and vendors to ensure timely order fulfillment
• Communicate with clients regarding order status, pricing, and issues
• Track receipts and expenses related to procurement

Office Management - Shipping, Receiving & Inventory

• Manage inbound and outbound shipping
• Organize and maintain inventory of devices and accessories
• Ensure office stock and supplies are consistently available
• Keep the onsite office organized and clean
• Attend daily meetings to align with scheduling and client needs

Technical Skills

• Windows OS (10/11), macOS support
• Microsoft 365, Active Directory
• Basic networking (DNS, DHCP, VPN)
• Remote support tools
• Printer and peripheral troubleshooting
• Ticketing systems (HaloPSA)

Requirements

• Strong communication, organization, and multitasking skills
• Professional appearance and punctuality for onsite client interactions
• Ability to lift and handle equipment boxes (up to 50 lbs)
• Valid driver’s license with clean driving record
• Must be reliable, punctual, and self-directed

Pay: $22.00 - $25.00 per hour

Expected hours: 30 – 40 per week

Work Location: In person